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Question

After upgrading to 10.12.6, touchID is disabled in system preferences.

  • August 2, 2017
  • 4 replies
  • 23 views
A
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Hello,

We upgraded our machines to 10.12.6 and now the touchID is disabled in the system prefs. They were not disabled in 10.12.5 but the upgraded now triggered it. Help please?

    4 replies

    S
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    • smamdani
    • New Contributor
    • August 2, 2017

    Do you have Symantec Endpoint Protection installed? We found this was causing a conflict with TouchID and 10.12.6.

    rqomsiya
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    • rqomsiya
    • Honored Contributor
    • August 2, 2017

    duplicate post

    rqomsiya
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    • rqomsiya
    • Honored Contributor
    • August 2, 2017

    What version of SEP are you running? 14.x?

    M
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    • makander
    • Contributor
    • September 11, 2017

    @smamdani

    What symptoms did you have and what did you do to resolve it?

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