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Question

Error Creating Backup of the JSS Database

  • February 13, 2013
  • 2 replies
  • 3 views
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The backup won't automatically run on the schedule however runs fine when run manually. Error msg below:

There was an error backing up your JSS Database. Please see the server for more information.

First question where do I check the server for more information? Is there an error log somewhere or is this within the web console? Secondly I'm trying to backup the db to a unc path to another server could this be the problem?
Thanks
Duncan

    2 replies

    J
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    • Joel_Peasley
    • Employee
    • February 13, 2013

    The log that you are looking for is the backupDatabase.log and is found in the following locations.

    Mac /Library/JSS/Logs/backupDatabase.log
    Windows C:Program FilesJSSLogsackupDatabase.log Linux /usr/local/jss/logs/backupDatabase.log

    Thanks,
    Joel

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    • djricks
    • Author
    • New Contributor
    • February 14, 2013

    Thanks very much Joel, in that case I'm getting the below error... [2013-02-14 01:00:10] ashford11ackupASH010_JSSauto-2013-02-14_01-00-01.sql.gz (Access is denied)

    What user credentials does the backup routine use when running on a schedule? The backup works when I run manually under my login credentials to the same unc path. Or on the of hand what permissions should I put on the share/folder to let the jss access the remote path

    Thanks
    Duncan

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