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Question

Jamf cloud down

  • January 12, 2019
  • 4 replies
  • 9 views
T
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  • tma
  • New Contributor

Our Jamf cloud instance (https://<xxxx>.jamfcloud.com/) has been down all morning following maintenance. Support is not responding.

Is anyone else unable to login to their cloud instance, and does anyone have a secret email address or phone number to get in touch with Jamf before Monday?

Many thanks

    4 replies

    J
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    • Janothin
    • Contributor
    • January 12, 2019

    Our production and test instance is working fine, I believe you should contact Jamf Support.

    T
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    • tma
    • Author
    • New Contributor
    • January 12, 2019

    Thanks - we did, they're not responding.

    donmontalvo
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    • donmontalvo
    • Hall of Fame
    • January 12, 2019

    I believe Jamf Cloud is like all other offerings, response time depends on your contract level.

    Would ping them on Twitter too: https://twitter.com/jamfsupport

    Not sure if you're close enough to spit-ball them...

    --https://donmontalvo.com
    T
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    • tma
    • Author
    • New Contributor
    • January 12, 2019

    I was able to reach support, and the instance seems to be up now. Thanks for your response!

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