We've been seeing a weird issue with some of our macbooks that have been sitting on our shelves for a while. These macbooks have been sitting for a couple months now, when we turn them on, go through the basic setup steps country region keyboard wifi. We get to the remote management screen just fine, enter our company creds, sometimes we get to our entraID signin page (jamf connect), or it'l go into a bootloop. Or sometimes we get to the desktop but the macbook becomes an unmanaged device and self service doesnt install and no ability to run any sudo jamf commands as jamf cant be found. (so the MDM doesnt fully install?)
To resolve this we have remove our mdm and reinstall the mdm, but sometimes its easier to reimage the macbook as we have the MDM as nonremovable.
Any else having this issue?
Old macbooks not enrolling properly
+6
+20What version of macOS is on there?
+8Hi @CraftyCilantro5 ,
We’ve experienced something similar.
From what I can conclude, the issue occurs because the Wi-Fi network gets heavily loaded when enrolling many Macs at once. As a result, older devices with outdated Wi-Fi hardware may only get speeds below 10 Mbps.
Another possible cause is that the Mac might suddenly go to sleep or get moved during the process, which interrupts communication with Jamf and causes the enrollment to fail.
+6Without signing into the macbooks, how are ya'll updating them? Im currently using Apple Configurator 2 and linking both laptops, putting the outdated mac into DFU Mode and updating them.
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