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I have a test device that was originally 10.11 and nothing more was done to it other than the currently company Jamf policies. Everything appears to work but when attempting to install or download from Self-Service I receive "Self-Service has encountered a problem".



Here is the log:



2016-09-22 14:32:04 <com.jamfsoftware.selfservice>: Setting Self Service homepage URL...

2016-09-22 14:32:05 <com.jamfsoftware.selfservice>: Loading webpage "https://jamf.darice.ds:8443//selfservice2/index.html?en0=38.c9.86.41.6f.5e&en1=28.f0.76.31.b1.4e&uuid=E0F192A4-A178-5BD2-B273-EF87DE471BC0&day=thu&clientHour=14&clientMinute=32&networkRequirements=Ethernet&localUsername=adminisitrator&ssVersion=9.96"

2016-09-22 14:32:05 <com.jamfsoftware.selfservice>: Adding Plugin: Darice Intranet

2016-09-22 14:32:05 <com.jamfsoftware.selfservice>: Adding Plugin: Brick FTP

2016-09-22 14:32:05 <com.jamfsoftware.selfservice>: Adding Plugin: Portfolio 11

2016-09-22 14:32:05 <com.jamfsoftware.selfservice>: Adding Plugin: Darice E-mail OWA

2016-09-22 14:33:17 <com.jamfsoftware.selfservice>: Error executing Policy "Install Adobe CC"

Error Domain=JAMFSoftware/SelfService Code=20 "Quit and re-open Self Service to try again." UserInfo={NSLocalizedDescription=Quit and re-open Self Service to try again.}

2016-09-22 14:33:17 <com.jamfsoftware.selfservice>: Quit and re-open Self Service to try again.

2016-09-22 14:33:17 <com.jamfsoftware.selfservice>: Setting Self Service homepage URL...

2016-09-22 14:33:17 <com.jamfsoftware.selfservice>: Loading webpage "https://jamf.darice.ds:8443//selfservice2/index.html?en0=38.c9.86.41.6f.5e&en1=28.f0.76.31.b1.4e&uuid=E0F192A4-A178-5BD2-B273-EF87DE471BC0&day=thu&clientHour=14&clientMinute=33&networkRequirements=Ethernet&localUsername=adminisitrator&ssVersion=9.96"

2016-09-22 14:33:37 <com.jamfsoftware.selfservice>: Error executing Policy "Cisco Any Connect VPN Client"

Error Domain=JAMFSoftware/SelfService Code=20 "Quit and re-open Self Service to try again." UserInfo={NSLocalizedDescription=Quit and re-open Self Service to try again.}

2016-09-22 14:33:37 <com.jamfsoftware.selfservice>: Quit and re-open Self Service to try again.

2016-09-22 14:33:37 <com.jamfsoftware.selfservice>: Setting Self Service homepage URL...

2016-09-22 14:33:37 <com.jamfsoftware.selfservice>: Loading webpage "https://jamf.darice.ds:8443//selfservice2/index.html?en0=38.c9.86.41.6f.5e&en1=28.f0.76.31.b1.4e&uuid=E0F192A4-A178-5BD2-B273-EF87DE471BC0&day=thu&clientHour=14&clientMinute=33&networkRequirements=Ethernet&localUsername=adminisitrator&ssVersion=9.96"

2016-09-22 14:33:51 <com.jamfsoftware.selfservice>: Setting Self Service homepage URL...

2016-09-22 14:33:51 <com.jamfsoftware.selfservice>: Loading webpage "https://jamf.darice.ds:8443//selfservice2/index.html?en0=38.c9.86.41.6f.5e&en1=28.f0.76.31.b1.4e&uuid=E0F192A4-A178-5BD2-B273-EF87DE471BC0&day=thu&clientHour=14&clientMinute=33&networkRequirements=Ethernet&localUsername=adminisitrator&ssVersion=9.96"

2016-09-22 14:33:51 <com.jamfsoftware.selfservice>: Adding Plugin: Brick FTP

2016-09-22 14:33:51 <com.jamfsoftware.selfservice>: Adding Plugin: Darice Intranet

2016-09-22 14:33:51 <com.jamfsoftware.selfservice>: Adding Plugin: Portfolio 11

2016-09-22 14:33:51 <com.jamfsoftware.selfservice>: Adding Plugin: Darice E-mail OWA

2016-09-22 14:34:19 <com.jamfsoftware.selfservice>: Error executing Policy "Install Adobe CC"

Error Domain=JAMFSoftware/SelfService Code=20 "Quit and re-open Self Service to try again." UserInfo={NSLocalizedDescription=Quit and re-open Self Service to try again.}

2016-09-22 14:34:19 <com.jamfsoftware.selfservice>: Quit and re-open Self Service to try again.

2016-09-22 14:34:19 <com.jamfsoftware.selfservice>: Setting Self Service homepage URL...

2016-09-22 14:34:20 <com.jamfsoftware.selfservice>: Loading webpage "https://jamf.darice.ds:8443//selfservice2/index.html?en0=38.c9.86.41.6f.5e&en1=28.f0.76.31.b1.4e&uuid=E0F192A4-A178-5BD2-B273-EF87DE471BC0&day=thu&clientHour=14&clientMinute=34&networkRequirements=Ethernet&localUsername=adminisitrator&ssVersion=9.96"

2016-09-22 14:34:53 <com.jamfsoftware.selfservice>: Error executing Policy "Install Marketing Printer"

Error Domain=JAMFSoftware/SelfService Code=20 "Quit and re-open Self Service to try again." UserInfo={NSLocalizedDescription=Quit and re-open Self Service to try again.}

2016-09-22 14:34:53 <com.jamfsoftware.selfservice>: Quit and re-open Self Service to try again.

2016-09-22 14:34:53 <com.jamfsoftware.selfservice>: Setting Self Service homepage URL...

2016-09-22 14:34:53 <com.jamfsoftware.selfservice>: Loading webpage "https://jamf.darice.ds:8443//selfservice2/index.html?en0=38.c9.86.41.6f.5e&en1=28.f0.76.31.b1.4e&uuid=E0F192A4-A178-5BD2-B273-EF87DE471BC0&day=thu&clientHour=14&clientMinute=34&networkRequirements=Ethernet&localUsername=adminisitrator&ssVersion=9.96"

Strange as I have been able to download and install items from Self Service on 10.12. I did a fresh install and not an update

We have to do the upgrade route for end users. Can not do fresh install.

If you run a:



sudo jamf manage


and restart Self Service...



Does it let you install then?

What version of the JSS are you running?



Edit:
Never mind, I see in the URL that you're on 9.96.

Hi all,
I ended up restarting it a few times and it finally started working again. Not sure what caused the issue. I had nothing else running on the device. Can any one decode the log? I would like to fix the issue if it is going to happen on all deployment devices.

Out of curiosity on a machine exhibiting this issue... what are the permissions of:



/usr/local/jamf
/usr/local/jamf/bin
/usr/local/jamf/bin/jamf


  1. System - Read and Write
    wheel - Read only
    Everyone - Read only


  2. Same as above.


  3. System - Read only
    wheel - Read only
    Everyone - No access


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