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Forum Posts

Shared iPads Thoughts?

Our district with over 17,000 iPads potentially in scope are looking into using Shared iPad. Does anyone have any experience with a large deployment of this many iPads using Shared iPad? How does the JSS hold up and do you see any pitfalls? We've use...  View more

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Shared iPad autolock time

Does anyone know of a way to make the Autolock time longer than default on a shared iPad deployment? Students are complaining that it locks the device too quickly when they are referencing it as a textbook.  View more

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ASM Re-creating a Deleted User

We have Classes created using the Sync from Infinite Campus to ASM. We had a student whose first & Last name were transposed in Campus, and synced as such in ASM, and then to JamfPro. Currently I have deleted the student from ASM, and then synced ASM...  View more

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Removing a user from a Shared iPad?

Can anyone tell me what I need to do in order to remove a user from a Shared iPad? A staff member has left recently and we need to remove their user data from the Shared iPads that belong to their department. Is it possible to just remove the user, o...  View more

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Adding Apple TV to DEP

Is there something different you have to do to add an Apple TV to DEP? I'm trying to add them in ASM and it keeps giving me the "not accessible" error. Are they different than MacOS and IOS where they need to be turned on and connected first? MR912LL...  View more

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Enrollment Via Configurator

I'm trying to enroll devices with Apple Configurator. This seems like the easiest way to do it but if it isn't please feel free to chime in as I'm new to IOS management. I have the device in DEP but it still kicks back this message: I'm not sure what...  View more

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Support for Apple School Manager Apps & Books

I got an email last night, from Apple, regarding a replacement for the Volume Purchasing Program, Apple School Manager Apps & Books. It is fully described at this HT. We have 2 VPP tokens, and a couple of apps that got licenses on each token - one of...  View more

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DEP workflow

Hello fellows, Could anyone share their workflow for using DEP with JAMF Pro please? Below what we'd like to achieve: iMac assigned to Apple DEP JAMF Pro Installation removes ALL setup screens and enrolls the machine in JAMF Pro. Create a local admin...  View more

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shared iPad : user-device problem

Hello,my ipads have been enrolled in jamf through the apple school manager of the state to which I do not have access.In our establishment, we also created our own apple school manager that allows us to make applications purchases through the vpp and...  View more

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Apps Not Loading

hello, I am having trouble getting some apps to load/ appear on managed iPads. Access My Library is the current source of my frustration. Any pointers would be great. The settings via General, Scope, and VPP are the same as every other app. Thanks so...  View more

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Student Photos on Shared iPad Screens?

Right now all of our shared iPads only show a student's initials‚ however the Classroom app will show the student's picture. I found this guide (http://docs.jamf.com/technical-papers/casper-suite/apple-school-manager/9.92/Prepare_to_Enable_User_Image...  View more

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iOS 11 breaking device-based app installation?

Since iOS 11 was released, students who have updated are being prompted to enter their AppleID passwords for device-based app installations. Students who use Apple School Manager AppleIDs are simply given a message that their AppleIDs cannot be used ...  View more

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Shared iPad logout time

Hi, I am using shared iPads in a school, however they log the logged in user out within a couple of minutes, is it possible to change this to a longer timeout period? Thanks!  View more

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Quick Question - Apple Team Workload

Hello, I'm looking at a job with an organization that uses Jamf to manage almost 30,000 Apple devices (computers, iPads, Apple TVs) across more than 100 sites. They had just one trained Jamf admin doing all the work including setting up and maintaini...  View more

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ASM and Campus Sync

Hi All,For those of you using SIS Infinite Campus and Apple School Manager (ASM) how are you getting support for syncing issues?My first call was to Apple and they sent me to Campus. My Campus admin is willing to make a call with me but I'm hoping to...  View more

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Shared iPad Classes and Mobile Devices Groups (Script)

Not looking to reinvent the wheel, was wondering if anyone out there had a script or other method for mass assigning a certain device group to multiple classes? Right now I have about three dozen classes which need to have the same group of iPads ass...  View more

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SFTP to ASM Errors

Attached is the image containing the error I get every time I try and upload my CSV files to ASM. I don't know what I am doing wrong. Please help!!!!  View more

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Apple Classroom without Apple School Manager?

Hi there, We're going to have a set of 30 new iPads this fall, managed by our IT department (with JAMF). I'm going to be teaching with these, with all 450 students in the school, one class per hour. So they're going to be shared iPads, but: Our distr...  View more

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How are you doing K-12 iPad backups?

Hello all, we are currently discussing ways to allow students to back up their own data. One of the sticking points is in the apps that only allow backing up to iCloud and not google drive, etc. We are also trying to figure out how to have students o...  View more

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Apple Classroom vs Casper Focus in Education

We're deploying more iPads this year at my school. I know we need to start using 1 of these 2 things. Our students do not have managed AppleIDs. Apple School Manager doesn't integrate with our SIS. Apple Classroom and Casper Focus seem to have a lot ...  View more

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Enabling Client Auth for Enabling User Images

Originally, I questioned how to setup the SSL client auth but I found this thread: https://www.jamf.com/jamf-nation/discussions/23108/apple-education-support-user-images The solution was in a Google Doc on that thread:Google Doc for Photo Server Setu...  View more

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Updating user images in Apple Classroom

Does anyone know what it takes to update an image on a user in Apple Classroom? If you change the image file, the new image shows correctly on the user in the JSS, but Apple Classroom continues to show the old image. Deleting the source image doesn't...  View more

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Apple School Manager Down?

Hi All, Monday Morning, myself and so far at least one other has reported no access to Apple School Manager, with an "This Apple ID cannot be used... " Error I I try to log in with my Master Admin account, it sends a verification code to my phone, an...  View more

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