Jamf Pro
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Jamf Pro 10.32.2 Release

Hi Jamf Nation,Today we are making an update for Jamf Pro available to include fixes for the MDM commands table that caused some Jamf Pro server performance issues and prevented apps from updating. A cloud upgrade is scheduled for this weekend, see b...  View more

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Jamf Pro 10.32.1 Release

Hi Jamf Nation,Today we're releasing a hotfix for Jamf Pro that addresses a recently responsibly disclosed security issue.We strongly recommended that you upgrade to Jamf Pro 10.32.1 as soon as possible. The following CVE is addressed by this release...  View more

  • 6173 Views
  • 26 replies
  • 5 kudos

DEP - Devices Purchased Before Signup

Hi, Simple question but yet to find the answer! Once enrolled with DEP will existing purchases on the account be visible (it says about going back to Mar 2011) or only new purchases made from the date DEP was configured?  View more

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  • 6 replies
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DEP, backup and location services not being skipped

Hi, I would like to skip the iCloud and Location questions at the 'first-boot' wizard on iPads. After configuring a 'Prestage Enrollment' for the iPads I've selected the checkbox to skip 'Location' and 'Restore' options. However, iPads are still prom...  View more

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Use DEP to keep stolen computers enrolled

It just dawned on me after a couple of Airs have gone missing or have been stolen recently that we could use DEP to keep those devices enrolled. The info is certainly out there on how to reinstall the OS and thus remove the jamf binary. Are there any...  View more

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  • 29 replies
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Configurator, DEP, and Supervision

I work in a school district and we have deployed a lot of iPad centers/labs, and have been setting each device up by hand (completing setup assistant/enrolling to specific lab user, signing in with appropriate Apple ID, downloading apps, etc.). It wo...  View more

  • 94 Views
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Device Enrollment Program - DEP

Hi Guys, We are ready to go with DEP and its all setup by Apple and we have uploaded the token in JSS and added a server in deploy.apple.com. Now when we enter the serial number of an iPad 2 (2012) then it gives error with device serial number as "se...  View more

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iPads in DEP but not in PreStage Enrollment Scope

We are experiencing an issue in which iPads that have been successfully entered into the Apple DEP through deploy.apple.com DO show up as successfully enrolled under Global Management>Device Enrollment Program>Apple Deployment Program>Devices but do ...  View more

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GPS Tracking Solutions for 1:1 Devices?

Hello, What do you guys use to track your iPads or MacBook Airs that have been lost or stolen? Just wondering what some of you have done to meet that requirement in your environment or school district. Thanks, as always, for your input.  View more

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Unable to Configure Devices using DEP

We're finally at a point where we can use DEP and everything appears to be working. We have DEP configured and talking with Apple. Casper sees all of the DEP-capable devices and we've created a preStage Enrollment configuration. The devices we're tes...  View more

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  • 5 replies
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VPP Association and Invitation Issues

I have one of my device where I have accepted the VPP invite at least a dozen times and it is still prompting me to accept. The user has a different ID's for iCloud and iTunes (not that this should matter.) In the JSS there are no VPP Assignments. Fo...  View more

  • 82 Views
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DEP QuickAdd failed to download

Hello - I'm running into an issue with a Yosemite client that is successfully enrolling with the JSS via a PreStage DEP enrollment. The client successfully enrolls and the MDM profile gets installed, but I am receiving the following error - "DEP Quic...  View more

  • 276 Views
  • 27 replies
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Change the Apple ID associated with VPP?

If a user accepts a VPP invitation and then realizes they were signed into an Apple ID they didn't want to use with the VPP store is there a way to remove that VPP invitation/association and re-invite them to use a different Apple ID?  View more

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  • 2 replies
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DEP/Prestage questions

We are just getting to use the DEP program and I have just enrolled the JSS with DEP. I was hoping to get some questions answered. I am thinking the workflow is: >Add S/N or invoice numbers to the DEP site to associate each device to DEP >Setup a pre...  View more

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  • 3 replies
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Teacher iPad enrolled in DEP and managed through Casper

Is there any way for the teacher with a managed iPad that is enrolled in DEP to connect the ipad to their school computer? Getting "The iPad is supervised by another computer and cannot be used with this computer." He is taking video with the ipad an...  View more

  • 107 Views
  • 5 replies
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How to make an iPad unusable if stolen?

Hello all, I'm trying to figure out how to make an iPad that is stolen from a student unusable to the thief. 1) All my devices are in DEP and will be assigned to a PreStage enrollment. In my testing, the iPad is always Supervised and Enrolled accordi...  View more

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JSS not linking with DEP

we are trying to link our JSS with Apple's DEP, and it's not workingcould we get a little help here?? emailed my rep to no availwhat is the process to make sure they talk to each other?  View more

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DEP APP Deployment Issues

We are having issues with the deployment of Apps to our users. The assignment of the apps is showing up, but the actual download process on the ipads is VERY delayed or may not happen at all. This happens whether we have the ipads on the school netwo...  View more

  • 96 Views
  • 2 replies
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Replacement iPad and DEP Recognition

We had an iPad replaced through GSX repair, but when we tried to get the new device into our DEP, we had no luck. We reached out to Apple as well but the only answer we got was that they are aware of it, and they are working on it. Was wondering if a...  View more

  • 128 Views
  • 9 replies
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Default PreStage for DEP Devices

Is there any way to setup a default "PreStage Enrollment" for devices purchased and automatically assigned via DEP to the JSS? I would like to have this process as hands-off as possible. I already have the DEP assign newly purchased devices to our JS...  View more

  • 52 Views
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