Jamf Pro
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What's new in the Jamf Pro 10.33 Release

Hi Jamf Nation and happy JNUC 2021! Today we released Jamf Pro 10.33 which includes support for Account-driven user enrollment for iOS/iPadOS. This workflow streamlines the user enrollment onboarding process and focuses on providing corporate access ...  View more

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Pushing an SSL cert to iOS

Hello, I work at a school that uses a web filter which requires a cert installed on every device for SSL inspection. It's easy enough to push out the cert to the MacOS devices, but I'm having trouble pushing them to our iPads. I can create a configur...  View more

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Update App for One Device?

I have a user that wants an app updated on their device. This app has been known to have problems when updating, therefore I do not want to update it across all users and devices. Our users do not have access to the App Store. Is it possible for me t...  View more

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New MDM profile, not sure what I am missing.

Cloned a working profile, to set up a "Teen" profile with different restrictions. Now, though, whenever I attempt to add ANY app, including Self-Service, it's asking for iTunes login info. VPP is set up properly. I tore out all apps EXCEPT for self-s...  View more

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Link to in-house PDFs in iBooks (iOS)

I'm distributing a bunch of in-house apps that have reference materials delivered to iBooks as in-house eBooks. I want to find a way to link the two. So far I can't get beyond a URL iBooks:// but the behaviour of that just opens the last used doc in ...  View more

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Cannot Push out Web Clips to Shared iPads

We are moving some of our iPads from Single User to Shared iPad mode. Found out that we cannot Push out Web Clips  Seems very arbitrary to prevent web clips from being pushed out to iPads just because they are in Shared iPad mode.  View more

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Shared iPad cannot remove Apps

Has anyone else noticed that when you put an iPad into Shared iPad mode, that you can no longer remove an app that is installed? We have just been erasing our lower grade iPads and putting them into Shared iPad, and teachers were re-installing apps, ...  View more

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Stubborn Installs from Self Service

I have had several occurrences where an app will NOT install from Self Service, and there doesn't seem to be a fix. Seems to be the Apple apps as well (Classroom and in the case of the screenshots attached Swift Playground) Even when excluding the iP...  View more

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Ebooks not opening

I'm trying to work out how to distribute in-house ebooks and seem to be hitting a wall. I've added the epub to C:Program FilesJSSTomcatwebappsinhouse and can see the document in Self Service but nothing happens when I install. Any thoughts?  View more

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Keynote iOS App crashes

I have got a shared ipad device on which keynote is distributed but it crashes upon start, regardless which user is logged in. Which is the best/fastest way to remove/reinstall/update keynote on the device?  View more

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VPP Portals- no search results. Anyone else?

We are unable to search in the VPP portal. Every search comes up with no items found. This is happening across multiple portals and even hen not logged in. Apple System Status shows no problems at this time  View more

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App Installs from Self Service

Don't know if I am dreaming (or nightmare), but it seems as if when installing apps from Self Service on iOS devices, it installs the version of the app at time of purchase, then updates the app after it installs. I installed Google Drive, Google Doc...  View more

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Revoking apps - timeline

Can anyone confirm if I have this correct..... When you revoke apps from a device, they stay 'active' on that device for a time period (28 days?) before the app and its content then disappearing. Within this 'grace period' the user then has the oppor...  View more

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Managed Apple ID and Books

So I've created some managed Apple IDs to test with and I'm trying to distribute the "App Development with Swift" iBooks book. Managed Apple ID is signed in to iTunes Store and iCloud on the device. Assigned apps install just fine. I've "purchased" t...  View more

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Jamf & UC San Diego Health

I just saw this article on MacRumors showing a whole hospital doing near precisely what we're doing in my school district, and so naturally I'm dying to peek under the hood and see how they implemented this deployment. In our case there was quite a l...  View more

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Apps Disappear After Restore

After doing an iCloud restore of a backed up iPad, all of the previously installed apps are listed ... for a minute. Then they disappear before completing the installation, as though they've been revoked. This is happening on old iTunes accounts, new...  View more

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iOS Configuration Profile Dock Web Clips

Trying to get my Webclips into the dock in a configuration profile on iOS 10 using JSS 9.96. I can push the web clips with the Web Clip tab in the configuration profile...but when I try to arrange it into the dock it doesn't seem to work. Any thought...  View more

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iPad app distribution workflow suggestions

I'm looking for some guidance and best practice ideas. We are a district of about 1000 macs and 200 iPads. The macs we manage with success but we are struggling with how to best distribute apps to iPads. We have a mix of uses - some carts, personally...  View more

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Device based VPP App Deployment

I am currently using JSS 9.93 to manage iOS 10 devices. I am attempting to push VPP apps to the device without requiring an iTunes logon. This is my first time working with iOS MDM. I have a VPP account and "purchased" several free applications via t...  View more

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Self Service broken on iOS v9.96

TO BE CLEAR THE JSS VERSION IS 9.96 NOT iOS SORRY Hi Everyone! Just hoping to pick some brains here, but I'm currently unable to use Selfservice on any mobile device in our company. I get a message which says "Unable to connect to server." I've verif...  View more

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Erreur lors du déploiement du Self Service

Bonjour, Nous souhaitons déployer l'application "Self Service" sur nos tablettes, mais nous rencontrons une erreur lors de l'installation de celle-ci: " L'identifiant ITunes Store de l'application n'a pu être validé ". Pourtant, tous les ports réseau...  View more

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Trouble managing iWork/iLife apps iOS

We are attempting to launch 200 iPads in the coming weeks and I was under the impression that the app suite that comes pre installed (keynote, pages, garageband, etc.) could be managed without having to delete them first to remove the apple ID prompt...  View more

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Can't update iPads that are in Share Mode

I know I have seen this somewhere on here but I couldn't find it so I will start my own discussion. Has anybody else not been able to update their iOS on Shared iPads by sending a remote command? The command is successful because I see it show up on ...  View more

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iOS10 and self service.

Howdy y'all. It seems that we are having some issues with the new iOS update. With an iPad that is updated to iOS 10 we can't seem to access our self service. Once self service is open we get an "No in-house apps available." Could anyone point me in ...  View more

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JAMF Push Notifications for iOS Not Working

We are trying to send a native Push notifications to a group of iOS devices. We have a valid Push Proxy Cert and the notification shows up in the Self Service App but not via the native Notifications area of iOS. We did select the option to push to t...  View more

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