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Jamf Pro 11.4.0 Beta is now available

Hello Jamf Nation! This release is in support of the Apple Spring release. We have several exciting new features including beta MDM support for Apple Vision Pro, Self Service initial app detection, Support Digital Market Act app restriction, and more...  View more

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Old ipad

Hello, im new to this JAMF platform. im able to enroll any ipad that is listed under our DEP. my issue is that there is some ipads were not purchased under DEP and their serial number is not listed under the JAMF / Mobile device managemetn section. t...  View more

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Feedback error from the APNs Server

Hi all, The following error appears in a mobile device's management history in inventory:"The JSS has received a feedback error from the APNs server" I read the "Troubleshooting an APNs Feedback Error in a Mobile Device's Management History" post I t...  View more

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backup devices before wiping and enrolling through DEP

So we recently had our DEP setup and we have retroactively enrolled a bunch of devices into DEP. However, these devices need to be backed up (photos and contacts). I tried iTunes and that does not work after DEP enrollment. Can someone provide some g...  View more

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iPad Enrollment over Ethernet

We at time have to enroll iPads over Ethernet using the Apple Lightning Camera Adaptor setup. This is a backup solution that we don't use often but allows for a device to be managed and have a JSS entry to be made. It has been very useful. We are run...  View more

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Android Enroll : Push Certificate not configured

Hi, We are in the process of evaluating the Casper Suite version 9.98 and want to test enrolling an Android device (Samsung Galaxy S6) but I get "Push Certificate not Configured". Digging through Jamf Nation, I found only one reference that was relat...  View more

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Supervising iPhones and data migration

Hi everyone, Our company just recently started enrolling iOS devices with JAMF. All new devices are supervised before being given to users. Unfortunately we have a lot of legacy users that we need to migrate. Ideally I would like make them supervised...  View more

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Device Migration

We have a client who is using a .local Jamf Pro instance, they have recently decided that they would like to migrate to a JAMF Cloud instance. They have roughly 300 mobile devices and 80 MacOS devices. Migrating the MacOS devices is simple enough wit...  View more

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New iPad 9.7" not syncing

We just got in a large amount of the new iPads. I have them in DEP and in Prestage Enrollment but when you setup the iPad it doesn't say they are being supervised by us and try to setup like a normal unmanaged device. We are currently running JSS 9.9...  View more

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Personal vs institutional user initiated enrollment

I'm having some issues with user initiated enrollment. I've enabled "User-initiated enrollment for personally owned iOS devices" under "Platforms" on the "User-Initiated Enrollment" settings page. Created a "Personal Device Profile". I want users to ...  View more

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Unable to manually enroll a device

Hey guys, I was trying to enroll iPhone 6S Plus on 10.2.1. Wasn't able to on that particular phone for some reason. I tried on another similar device and was successfully able to manually enroll it. I was able to install and trust the CA cert but was...  View more

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Prestage Enrollment not working

Hello, I am trying to set up prestage enrollment for iPads at my company. I followed the instructions listed in the guide by integrating JSS with DEP, however, once I select the prestage options and then go to scope I have no devices listed there and...  View more

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Need to Change JSS Server Name

Warning: I'm one of those people who drive true IT people nuts! I inherited a job I wasn't trained for and am still learning something new every day. So please forgive my ignorance.When we implemented JAMF two years ago and went through the 3-Day Jum...  View more

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Command Line to Remove the DEP Setup

I've been running into an issue with our DEP computers where when we unbox a brand new computer that is enrolled in DEP, it won't display the DEP/MDM screen during the initial account setup. I was able to determine the issue and have taken the steps ...  View more

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AD Binging

Hello everyone! I am hoping that you can help me out. We recently purchased Jamf and are in the process of rebinding our devices to the network. We are able to unbind from Centrify and join to Jamf with an Ethernet network connection. The problem tha...  View more

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Smart groups

I'm recently started to use JSS so I still don't know how to use it very well, I have 2 PreStage Enrollments, let's call them "Enroll to Domain A" and "Enroll to Domain B", also, I have 2 static groups "Domain A" and "Domain B", but, I've notice that...  View more

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How to Replace Signature in QuickAdd Package?

I have noticed that on my test instance I have used the wrong certificate to sign the QuickAdd package, and macOS refuses to install from it. In the JSS I have added the proper certificate, but when I enroll a Mac it still gets the old, bad package. ...  View more

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Re-enrolling a iOS device via DEP

So we have several iPads that were managed via an old DEP that we did not know about. So we have a new DEP and MDM I am wondering how to remove the old MDM profile or install a new one on the iPads? how do i do it? I have entered the serial number in...  View more

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CFNotification between user app and root helper

Hello Jamfnation, I created a helper in swift to communicate with an app.The helper is ran by a jamf script in root mode called from policy "launchmachelper".The app sends CFNotification with CFNotificationCenterGetDistributedCenter module to the hel...  View more

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WiFi Certificates and Sierra

I have noticed here that when a new device is joined to my school's wifi network that Sierra no longer asks the user to install the Network Security Certificates as other versions of MacOS have in the past.Have others found this a problem?Our JSS rel...  View more

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Pre-Stage enrollments on iPads not really working...

When scoping some iPad prestage enrollments, Im seeing some things work but not others. For example, the iPad is skipping the setup pieces that I have selected in the pre-stage, but its not setting the name, or the PO number or Department or user inf...  View more

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Enrollment log files

Hello everybody, Before I open a case with JAMF I was wondering if one of you has experienced something similar has an idea on what I could do to fix this issue. I'm running JSS on Windows 2012R2, one internal server with the database and one DMZ ser...  View more

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