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Jamf Pro 11.4.0 Beta is now available

Hello Jamf Nation! This release is in support of the Apple Spring release. We have several exciting new features including beta MDM support for Apple Vision Pro, Self Service initial app detection, Support Digital Market Act app restriction, and more...  View more

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App Showing Up in Multiple Self Service Categories

Hello,I made some small changes to the category of a few of the apps in our Self Service set-up. However, the applications in question now show up in both categories. Can any one offer advice on how to fix this? This is a cloud hosted solution. Thank...  View more

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VPP iOS Apps Description Language in Self Server

Hello,I live in Japan and am the admin for a group of teachers. We recently moved to Jamf from OSX Profile Manager. When I used to distribute apps from our VPP the descriptions were always in English. However, in the Jamf self serve they all default ...  View more

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In-House eBooks

Hey there, I was hoping someone could clarify some stuff about In-House eBooks. We have a number of teachers who are using "iBooks Author" to create their own ebooks, and they have enquired about the possibility of distributing these to their classes...  View more

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Self-Service lookup

Hello All, Creating a search criteria and like to see which apps have self-service enabled instead of me going through all 600 plus app, could i create a new search in doing this even though it will show me the same result of all the individual selec...  View more

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Best Practices for App deployment

I just recently ran into an issue with assigning apps to multiple smart groups of iPads. 5 carts of iPads had the app SpriteBox, those were added about a month ago. We then added another cart for a total of 6 carts and when the assignment was complet...  View more

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Outlook 365

I recently subscribed to office 365 and installed in my Mac Pro with op sys sierra. My problem is that when I use spotlight in home screen I get search results even for the latest emails, but when I search in outlook I don't get any results at all. I...  View more

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IOS selfservice app slow

Goodmorning! ( for western european viewers ) i having trouble finding a solution for my problem. When users start there DEP IPhone, the whole enrollment proces is smooth and fast. But when they start the selfservice app, the waiting starts. It takes...  View more

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App Deployment to Supervised and Managed iPad

Greetings, all! I am fairly new to iOS MDM with Jamf Now so apologies in advance. I am testing iOS deployment using Apple Configurator 2 for all non-DEP enrolled iOS devices for a future MDM rollout. I have created a blueprint for this iPad and have ...  View more

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Stubborn Installs from Self Service

I have had several occurrences where an app will NOT install from Self Service, and there doesn't seem to be a fix. Seems to be the Apple apps as well (Classroom and in the case of the screenshots attached Swift Playground) Even when excluding the iP...  View more

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Ebooks not opening

I'm trying to work out how to distribute in-house ebooks and seem to be hitting a wall. I've added the epub to C:Program FilesJSSTomcatwebappsinhouse and can see the document in Self Service but nothing happens when I install. Any thoughts?  View more

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Apps wont download from Self Service

I'm having a constant issue where we try to download apps from Self Service and the app simply will not download. I get greyed out app icons on my home screen. Some of them will say "Waiting" but never download. I've checked to make sure we have enou...  View more

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App Installs from Self Service

Don't know if I am dreaming (or nightmare), but it seems as if when installing apps from Self Service on iOS devices, it installs the version of the app at time of purchase, then updates the app after it installs. I installed Google Drive, Google Doc...  View more

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All Managed Apps Reinstall themselves?

We have a few iOS 10.0.2 devices where every time they update the Inventory, they reinstall all of the managed device based apps they have. The apps are installed and working fine. The apps show up in the Apps sections as Managed Apps. I have no idea...  View more

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Self Service broken on iOS v9.96

TO BE CLEAR THE JSS VERSION IS 9.96 NOT iOS SORRY Hi Everyone! Just hoping to pick some brains here, but I'm currently unable to use Selfservice on any mobile device in our company. I get a message which says "Unable to connect to server." I've verif...  View more

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Erreur lors du déploiement du Self Service

Bonjour, Nous souhaitons déployer l'application "Self Service" sur nos tablettes, mais nous rencontrons une erreur lors de l'installation de celle-ci: " L'identifiant ITunes Store de l'application n'a pu être validé ". Pourtant, tous les ports réseau...  View more

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Apple ID, Self-Service, and lightly managed iPhones

So we're going to start using Casper to manage iPhones. These phones will be paid for by the hospital, but the end users will be expected to use them basically like personally owned devices. In other words, the devices are going to be very lightly ma...  View more

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Self Service iOS app asking for AppleID to install

Seems like after installing Casper 9.96 I keep getting prompted for my AppleID to install the Self Service app. Other apps install fine, just not the Self Service app. Self Service is a device based assigned app and it has already just pushed out bef...  View more

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JAMF Push Notifications for iOS Not Working

We are trying to send a native Push notifications to a group of iOS devices. We have a valid Push Proxy Cert and the notification shows up in the Self Service App but not via the native Notifications area of iOS. We did select the option to push to t...  View more

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Self Service auto-installing on ios 10 trouble

We are a device based district so we tried not using AppleID's this year on our iPad Mini 4's. Has been going smoothly until recently. Now when I open up a new iPad that is already updated to 10 it keeps asking for an AppleID before installing Self S...  View more

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JSS Cloud VPP issues

We use JSS Cloud. We are having all sorts of issues with VPP and installing apps from Self Service. All of our apps are using Device based distribution. I will see an app in VPP Content that says we have 6000 licences, and 0 'In Use', yet when I clic...  View more

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VPP integration to supervised iPads

Driving me a little bit crazy here - I have linked my VPP account with JSS - purchases are all listed. I have created smart groups to populate. I have ensured that 'assign vpp content' is checked, I have assigned the scope.Waiting in anxious anticipa...  View more

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Apps not installing from Self Service

I work for a school district in California and we have just opened a brand new school. We do 1-1 ipad deployment and within our district, no apps install. They are available in the selfservice store, and you can select install once you click on the i...  View more

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Self Service iOS prompts

Does anyone know if there is a way to disable Self-Service prompts (i.e. Allow to use location, etc.) because even though we're using VPP device based app assignments some users are still being asked to register their SS with the App Store.  View more

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