M1 Macbook auto reboots at Jamf Connect Login Screen.

user-osxRndsdhk
New Contributor

I have 3 devices in my org that when they hit the JAMF Connect Login screen to MFA into the device it auto-reboots.  I do not have a chance to choose local login since it is instant. I'm not sure if it's a pending policy or JAMF connect causing the issue since it has not checked in since the reboot has started. I do not see any pending policies in the logs. I can't apply any current policies or check-ins since it reboots too quickly to check in to JAMF and or post a boot up trigger. 

2021 M1 Macbook Pro
Jamf Connect 2.45.0


1 REPLY 1

Lillian826Pena
New Contributor

Hello!

Your M1 MacBooks are likely stuck in a boot loop at the Jamf Connect login screen due to corrupted Jamf Connect files or configuration, or a macOS incompatibility, as the instant reboot prevents Jamf Pro check-ins. To fix this, boot into macOS Recovery Mode by holding the power button. From there, use Terminal to navigate to /Volumes/Macintosh HD/usr/local/bin/ and run ./authchanger -reset to revert the login window to default. This should allow you to log in locally and then troubleshoot Jamf Connect, including reinstalling or updating it, and checking its logs for specific error messages.