Users need to enter their password twice (Entra ID + local)

test_qweqwe
New Contributor III

I’ve set up Jamf Connect, but the current login process feels too complicated for users. Right now, they need to:

  1. Then authenticate with their Entra ID password,

  2. And finally enter a local admin password to sync the network and local accounts.

I don't understand what I configured wrong and why this is happening. As far as I understood from the forums and documentation, this should happen at the beginning when you need to synchronize the password, or when the password has not been synchronized.
So it's most likely that the password is not synchronized? How can I troubleshoot it?

1 ACCEPTED SOLUTION

test_qweqwe
New Contributor III

Fixed. At the first stage it request 2FA instead of password, so it block the sync network and local password sync. 

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1 REPLY 1

test_qweqwe
New Contributor III

Fixed. At the first stage it request 2FA instead of password, so it block the sync network and local password sync.