Factory Reset Exclusions

kprimm
New Contributor

I have a user who reports he is unable to boot into the Utility menu by holding Command + R on bootup.  Is this a feature of Jamf?  I have always been able to re-format when enrolled on my test machine but thought I would double check to see if there is an exclusions list users need added to to enable them to factory reset their Macbook.  I searched around online and the forums here at JN prior to posting but didn't see anything related.

 

Thanks!

 

1 ACCEPTED SOLUTION

dmichels
Contributor
If it is M1 chip you need to hold power button not control R. --
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dmichels
Contributor
If it is M1 chip you need to hold power button not control R. --
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