Hi Mac Experts,
I have an end user who started the Sonoma upgrade and powered their laptop off during the upgrade process. When they powered it back on, it finished the upgrade, but they can't login with their main account. My tech team was able to login with our admin account. I also was able to create a new account for them on the computer, which works fine. I know I can just migrate their data over from the corrupt account to the new one, but I really want to fix the old one. So here is what happens:
So from a MacOS technical prospective, what items are necessary for a profile to work correctly? What parameters, plists, etc. could be broken that would cause that one user profile not to load fully?
Thanks for ahead of time for any suggestion/info.
Solved! Go to Solution.
Throwing out ideas here, you could boot into safe mode and delete cache files (after backing up the cache files), or in safe mode look for the corrupt .plist, or you can maybe make a new user account and copy the contents from the usr folder of the corrupt account to that new created account. If you do have time machine enabled you can go back to a known good screenshot
Just a thought... what if you just go to delete the Local Account?
So when the user logs back in their files will be there.
Thank you for the suggestions.
Thanks again for everyone's help,
OK sorry it did not go perfect. One more thing I would have done, is when the user logged in they would have had access to the Old Home Folder. I would have had them log in and move all their files from old folder to new folder.