Posted on 03-06-2023 06:17 AM
Pretty much as the title states (I have opened a ticket with support this morning just in case).
Here's what I know
5 ipads migrated to jamf pro in the last week
config profiles are not being pulled
there is a pending "device update" command
All device records in Jamf (e.g. apps, management) are simply blank
These ipads are in ABM, and are assigned to jamf pro
I have successfully migrated <10 other ipads within the last week and had no problems
Initially, these devices were not erased from jamf Now and were still checking into JN despite being assigned and pulling info from JP
No amount of factory resets changes anything
Any thoughts/ideas/pointers from the community?
Posted on 03-06-2023 11:45 AM
If other devices in Jamf Pro are working as expected on the same network, then the issue is unlikely to be push cert or a firewall issue, etc. If it were me I would try the following, in this order...
Once that process is complete, assigned apps & profiles should be installed on the device & Jamf Pro will create new device records.
That should do the trick.
Posted on 03-07-2023 06:40 AM
I've done all of this except apple configurator. I was hoping to avoid it