Jamf App Catalog Install Failures

New Contributor

Hey everyone,

Having an issue with jamf app catalog installations. Some machines just seem to randomly not want to install the app. These machines are very similar, it's a computer lab, but one machine will install successfully and its neighbor will fail.

My question is how do I investigate this further plus all I see in the console is that it failed with no real information and also has anyone else experienced this and was able to fix it.


Valued Contributor II

In order to troubleshoot, you need to look to the Management History of a machine, Jamf App Catalog utilizes MDM Commands.


Computer -> Computer Inventory Record -> History Tab -> Management History

Then look for the Failed Command, Select Retry on the Failed Computer within Jamf App Configuration in another Tab & Monitor the MDM Commands Status.

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Valued Contributor


I have used a combo of Jamf App Catalog and Patch Management for some apps. Once in a while, I'll go in and click Retry all failed.




I see this too. And none of the computers have failed MDM commands in their computer record. Not sure if their just getting purged before I have a chance to see them or what.

It's not limited to a certain app, they all have high failure rates. I also periodically re-push through this method.

I think this is one of Jamf's newer features. Kinda seems buggy.