Posted on 02-06-2023 02:33 PM
Hi Jamf Nation!
I have a Mac studio that continues to crash and/or restart once it is enrolled. When removed from enrollment, the user says this issue does not occur, but every time we do enroll, the problem starts up. I have removed it from policies with restart payloads but not sure what would cause this to happen multiple times a day. Has anyone else experienced this?
02-06-2023 02:37 PM - edited 02-06-2023 02:38 PM
Any, enrollment policies set to on-going? Well you did that, LOL
Is your Jamf Pro cloud or on-premises?
02-06-2023 02:40 PM - edited 02-06-2023 02:41 PM
You're using user enrollment?
Have you tried to use the enrollment command from a terminal:
sudo jamf enroll -prompt or tried it with no policy run: sudo jamf enroll -prompt -noPolicy
Posted on 02-07-2023 05:48 AM
Lastly, it sounds like you are using user initiated enrollment. If this is an organization owned device, do not use user initiated enrollment, use Automated Device Enrollment. The only reason I mention this, is both JAMF and Apple will tell you to reinstall macOS next which is the next logical troubleshooting step as its just one device having issues.
02-07-2023 08:56 AM - edited 02-07-2023 08:56 AM
True, true on the Org-owned device use DEP or ABM and prestige.
Try not to use user enrollment.
good advice @AJPinto