My Jamf Now phones have device based app assignment but apple id is still requested

New Contributor

Hi, I am trying to figure out why my users are being asked to input their apple id when the phones are set up to be device based app assignment and not apple id. Anyone else come across this issue? Downloads still happen, it's just annoying for the end user.


Valued Contributor

That's normal behaviour.  You'd have to turn that off with a configuration profile

Screen Shot 2023-02-06 at 4.40.39 pm.png

Valued Contributor

Sorry - missed the bit saying it was Jamf Now. My example was from Jamf Pro

Honored Contributor II

JAMF Now is really garbage, I recommend looking in to JAMF Pro or another solution. If you want just a basic solution like JAMF Now, look in to Apple Business Essentials. I would tell you to check logs, but logs are not exactly JAMF Nows thing.


  • Do you have Volume Purchasing setup?
  • Are your tokens and certificates valid? 
  • Do you have enough licenses assigned to your JAMF Now AppleID to handle the number of devices in your blueprint?


When you assign a App to a Device an API command runs to Apple. Apple checks the number of licenses you have for the App, and the number of licenses in use for the App. If those numbers don't line up Apple will prompt the user to buy the app (ie sign in to install the app). The user being prompted is a symptom of a problem with Volume Purchasing.