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Forum Posts

'Filter' Failed When Printing

We are having a hard time printing PDF's this school year using Monterey on both Intel and Apple Silicon machines. Most are stopping in the print queue with a "Stopped - 'Filter' failed" error.The only way we've found to get them to print most of the...  View more

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Computers running Mojave no longer checking in

Hi there,We have some users who needed to run Mojave until recently. We went to upgrade them (all users are remote) and I noticed that every system running Mojave stopped checking in with Jamf on 8/13/22.We disable Admin access for end users and use ...  View more

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Mounting Network share that requires login/password

I need to run a Powserhell script on the Mac fleet. The outcome is a json file created on a share.The script requirements to ran: mount the share, sign in with user credentials in order to create the file .I need to run shell script prior running the...  View more

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Jamf binary self-heal via Terminal

A function for your ~/.zshrc to self-heal the jamf binary via the Jamf Pro API Background We’ve had one too many Macs with sideways configurations lately, which we’ve attempted to resolve by various re-enrollment strategies. After reviewing Emily’s J...  View more

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Outlook font setting with a script

Hi guys!So we have this situation, the screen is just for reference purpose, from Word but we need this for Outlook.We want to configure default reply font options for both Latin and Asian language.Is that possible with a script?The OutlookFontPoke s...  View more

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Activation Lock not clearing with Wipe command on iPads

When wiping iPads and selecting the option to clear the Activation Lock on ADE iPads, the device wipes as normal, but then users are prompted to enter the organization's Apple ID to unlock the device. The recorded bypass code in Jamf Pro still works,...  View more

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Disable find my mac

Hey all :).I'm new to the Jamf world and I can use your help please,I have some Mac's that Find My Mac enabled on the system and I would like to remove and disable it. I add a configure profile to greyed out the option that once users sign in to appl...  View more

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Big Sur Can't Find Updates

Trying to get users upgraded to the latest Big Sur. Software Update shows a red button indicator, but on opening it never finishes looking for updates. The softwareupdate -l command shows a similar result... it just sits until it's cancelled.I though...  View more

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HDD Continues to fill up for no reason

Afternoon!I reimaged around 30 iMacs 2017s and erased and reset up the HDDs as APFS and everything seemed good to go. However, I noticed that the Hard drives are filling up fast (school isn't in session so I'm the only one who has logged on) and are ...  View more

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configuring iLok license server clients

We use iLok's license server to serve our Pro Tools licenses. Currently, to connect the computer to the license server you have to log in and manually set it up, even if the server is on the same subnet as the client. iLok doesn't provide any help wi...  View more

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Jamf Pro

IT Specialist, 25 years - I have taken a keen interest in the Apple side of this since I’ve taken this role. We have a fleet of iOS devices we manage through jamf pro - anyway I am looking for a career in MAC/jamf/iOS management/administration. Is th...  View more

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Cancelling a JAMF Remote Wipe After it has executed

Hey, so we have the following scenario:We had to push a wipe command and we confirmed the wipe appeared as complete on our end. However, the user has not input the wipe code and they really need to recover information off the computer. If the device ...  View more

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Keychain issue saving WiFi - Just started happening

Keychain issue saving WiFi - Just started happeningI think this has something to do with Jamf Connect. I've never experienced it on my computer until today when I tried. I believe it worked before I added Jamf Connect to this computer. However, this ...  View more

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Self Service icons vanishing

Has anyone else see some of their custom icons for their Self Service policies disappearing? Some, not all, of my icons aren't just switching to the default, but when I go to fix that situation the custom icon isn't even in the list of those availabl...  View more

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Disable Apple ID Sign in iPad Settings

Good Afternoon,I've looked under Config Profiles > Restrictions, but can't find it. Is there a way to disable AppleID Sign in in settings? We don't use managed apple ID's and don't want the students logging on to the devices.Thanks for your help  View more

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Cause of Caffeination

When enrolling certain devices, they're becoming caffeinated and I have no idea what is causing it. Obviously, it's preventing our devices from ever going to sleep or having their screensaver kick on. I have gone through every script and app install ...  View more

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Carbon Black Sensor installer path

creating a policy for carbon black sensor. you need to modify the script to give it a path the the package. "CBD_INSTALLER="/Path/Where/PreinstallScript/Downloads/Installer.pkg" Jamf is running on a windows server and i tried the location "\\vsrvjamf...  View more

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Modify Drop down EA using Jamf API

Hi all, Please can someone provide an example using the Jamf Pro API to change a drop down EA on a computer record?Im currently using this Solved: Updating Pop-Up Extension Attribute Value via API - Jamf Nation Community - 87213 for the classic api. ...  View more

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Jamf Live Support not working

I' am the only one unable to use the chat support? It says "routing you to a live agent" indefinitely. I tried with different internet connections, different devices (event on mobile!) and different browsers... with no luck  View more

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Follow Mac App Store Installation Progress?

Is there a way to see the progress of a Mac App Store installation from Self Service?These installs always seem to take a long time without any feedback within Self Service. Right now I have a Mac that I am helping the local school contact troublesho...  View more

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i need some help with an API script

i have a computer extension attribute we use to set a computer's Role. its a drop down list. im trying to get a script to update that EA value in bulk off a .csv file of serial numbers.im hitting a wall. i get no errors and it looks like it all runs ...  View more

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Recon at Reboot (1.0.1)

Creates a LaunchDaemon and a self-destructing Bash script to run a recon at next Reboot, after confirming your Jamf Pro server is availableBackgroundWith surprising frequency, updating a computer’s inventory with the Jamf Pro server the next time a c...  View more

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