Posted on 09-13-2016 01:08 PM
I have a user that I reconfigured a computer for that was previously in use by another employee. The employee taking over the computer did a time machine backup from her old machine, and restored it via the recovery partition, which, in turn, rolled the OS back from 10.11.6 to 10.10.5. I have not been able to get the computer to talk to the JSS since she did this. I have even gone as far as wiping the computer, removing the computer record from AD, and removing the profile from the JSS before re-imaging the computer. Still, when I try to run any policy, the progress stops at "Gathering Information."
Does anyone have any recommendations as to what can be blocking this process from running?
Posted on 09-13-2016 01:13 PM
A user with enough knowledge to mess your entire day up. I always instruct the techs to just back up the user profile, I don't let the user do anything, then do a Nuke and Pave.
Posted on 09-13-2016 01:25 PM
Posted on 09-14-2016 11:21 AM
Look in Console at your logs.
Posted on 09-18-2016 07:12 AM
Posted on 09-19-2016 08:12 AM
@bentoms Already did that. An issue that did crop up the same day is the HDD failed, so that may have had some effect.
Posted on 09-19-2016 12:42 PM
@alexhberger right. New HDD = New UDID = Device Signature errors when contacting JSS.
Hence deleting from the JSS, removing the framework on the device, then re-enrolling.
Posted on 09-19-2016 12:46 PM
@bentoms Understood. I deleted from the JSS and removed the profiles and self service from the user machine prior to the HDD failure (More likely during the infant stages of the errors) and it was still having an issue. It will be reconfigured once it returns, and I will report back if I still have issues.
Posted on 09-20-2016 01:10 AM
To remove the local JSS tools from a Mac, you'd need to do more than removing the profiles and self service.
When you next get your hands on the Mac:
1) Delete the computer record from your Casper Server
a) Complete erase and redeploy the Mac
sudo jamf removeFramework to completely remove the local tools
3) re-enrol using your preferred method.
Posted on 09-20-2016 05:35 AM