DEP MacBook Pro Model says its a iMac 21.5 but description says its a MBP 13.3?

NealIV
Contributor

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Has anyone seen this? After importing a new MBP via Apple Business Manager it comes up in DEP as a Model iMac 21.5 but the Description says MBP 13.3? This is not allowing us to use our DEP image on this device. JAMF says its Apple and Apple says it's JAMF. What say you?

15 REPLIES 15

samguerra
New Contributor

Hi,

This is also showing up for me too. iMac 21.5" for the MBP 13.3 SPACE GRAY. I literally logged into to Jamf Nation to create a ticket. This is causing some issues with my policies when trying to setup targets for MBP's.

Sam

NealIV
Contributor

This has to be Apple right? Ironic that it's the exact same MBP I have.

jwojda
Valued Contributor II

+1 here

noahinla
New Contributor II

Same here!

RaymoJamf
New Contributor II

It's the reverse for me. My Macbook Pros appear as iMacs!
Interesting.

michael_devins
Contributor II

We understand this to be an issue with Apple's DEP API responding with incorrect model information. Once a device enrolls, the inventory should display correctly according to the device response. You can open a case with Jamf (PI-006983), however this is actually a third party product issue tied to a radar with Apple. As such, filing an Apple radar and referencing either rdar://50318529 or rdar://51222311 will ensure Apple hears the feedback.

jmariani
Contributor

+1 It's the reverse for us. MacBook Pros appear as iMacs!

latorrep
New Contributor II

Same here for our DEP, have you found a solution?

NealIV
Contributor

I got this again this time with iMacs 27 inch saying they are 21.5? SMH. I swear.085eb7b3a2fa4c45929f34e812b634c4

KimBirk
New Contributor

Same here... what to doo?f98e385d5f73495b9b42cabff381948e

marklamont
Contributor III

There is a file in jamf websetver called computer models.xml and that contains the model mapping. If that’s wrong your display will be wrong. Jamf should be aware and fix next release, check with your account manager

DougE
New Contributor III

@marklamont , your reply seems to get to the bottom of this issue. Have you reported it and gotten any feedback to know if it is in fact something Jamf can/will fix? I'm still getting the wrong models a year+ after this post.

skentfive9
New Contributor II

@DougE, wondering if you heard anything further on this subject yet? I also am seeing nearly all of my multi-year 13" MBPs all reporting as 2018 models. Hello Jamf?!

gmonsanto
New Contributor

We are seeing these same issue. Our MacBook Air 2017 is reported as MacBook Air Early 2015 model.

Cayde-6
Valued Contributor

@skentfive9 Depends where the false info is, if its Apple Business Manager then you need to raise an AppleCare ticket, if its Jamf its better to raise a support ticket with Jamf rather than the forum.