Enterprise Support Project

[dzwilk]

We have made the investment in Casper to begin the process of enabling the support of Mac OSX in our Enterprise, but need to create a formal project that umbrellas implementing full support that includes all the processes and documentation needed by 1st level help desk, 2nd level desktop support etc and so I was wondering if anyone had done something similar and had a project charter/plan they could share.

[nkalister · Accepted solution]

we're almost done with ours- we're going live fairly soon. I'll see what I can share.
Also, HI DAREN!!! ;)

[Susan]

Welcome Daren! I too am using Casper in Enterprise. I'll be happy to share scripts and tricks and tips with you if you share with me! /wink

Cheers,
Susan

[dzwilk]

@nkalister - thanks Nick

[dzwilk]

@Susan - more than happy to share. Anything you need right now that I can see if I can help with?

[Susan]

Well I'm going through the resource kit now, but I'll post if anything comes up.

[allyn_martin]

Please- if possible we are in a similar position to get our multi-lever support channels up and working- any info would help us greatly! Thanks!

[Susan]

I'm working on setting up a github for the scripts so we can all access and tweak them.

[rspence]

Is that GitHub space up?