iphones factory resets

New Contributor

Hi all!

We have been having a very strange problem for a while, the iphones without touching the buttons or starting the recovery mode are formatted from the factory. It does not happen to us in all the iphones devices that we have in Jamf but we have reported more than 15 cases with this problem, we reviewed the configuration and we did not find anything strange. We have configured the installation of updates if the user has not applied the update after 90 days, but these cases occur with all the updates made.
Do you know what could be due?