Posted on 08-07-2017 11:01 AM
Who here use Desktop Central Patch Management piece for their Manage Mac's to patch 3rd party apps? What are your experiences? Agent Installation process? Thanks in advance.
Posted on 10-30-2017 06:29 AM
Really it is a good software. I am using in my company. I can install lots of software,patch via desktop central. I tried install desktop central agent to clients but it is not working. Still working on it.
Posted on 05-13-2020 09:49 AM
Hate to open up an old discussion from 2017, but are you able to share how you managed to push the client out to all jamf enrolled devices?
Posted on 10-06-2020 12:20 PM
@thuvarakan If you figured out a way, please let me know. The pkg file I downloaded from Desktop Central doesn't push out via jamf.
Posted on 10-15-2020 01:28 PM
@ray.henry , I also use Manage Engine's DC and always run into issues using the agent. The only way to fix this issue is by re-packaging the agent on your own, here is what I normally do to package it via Composer:
1- Download the agent from the DC site
2- Open Composer and drag your package from step 1 into it
3- Create a folder structure as you see in the screenshot above
4- Package it 5- Copy the package to to your DP and create your policy
If this is a machine with an existing agent on it, you might want to configure Files and Processes in your policy so that the Agent restarts after the upgrade
And this is how the package looks like in Composer
Hope this helps
Posted on 05-10-2021 11:51 AM
I did end up putting the zip file into composer and create the package. However when I run the policy it doesn't install the package just puts it in the location that it was created from.
Posted on 10-15-2021 08:47 AM
10-15-2021 08:48 AM - edited 10-15-2021 08:49 AM
Did you follow my instructions above? it still works for me. Make sure you check the permissions. you might need to Apply permissions to Users and All enclosed folders
Posted on 10-20-2021 05:00 AM
I followed your instructions, but agent is not installed successfully 😐. Although JAMF PRO will show successful status. Do you have any suggestions ?
Posted on 10-20-2021 05:46 AM
I remember this happening to me when the permissions on the subfolders did not match the root folder. That's the only thing that I can think of.
Posted on 10-20-2021 05:58 AM
I have applied permission Owner:Root and Group:Admin to Library and all enclosed items.
Posted on 11-03-2021 02:59 AM
Hi, I am new to composer so please bear with me. Not sure what I am doing wrong. I have created the package from the source as described and applied the permissions. The files get copied to the target mac but the agent does not install. What am I missing - how do I get the agent to actually install?
Any help / guidance would be appreciated.
01-05-2022 12:08 PM - edited 01-05-2022 12:09 PM
Hi @rnoureddine, first thanks for the lead on how to set this up.
But looking at your pictures, the Composer .pkg that you create would only place the folder in /users/shared/DCMacAgent... It would not install the agent on the machine. If you have the missing piece, it would be greatly appreciated.
I will also dig it to see if I can find a solution
Posted on 01-05-2022 12:45 PM
I have the package set to "install" in the policy and also have the File and Processes configured to execute this command
/System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/Resources/kickstart -restart -agent
Posted on 01-05-2022 12:47 PM
It's worth mentioning that over the last 2 updates we ran into some issues with the agent installed but the macs would not show up in DC until the next day. Also, we are using an on-prem DC and not the cloud version.
Posted on 01-05-2022 04:49 PM
Got it. I also have the package set to install… But since the .pkg we built is only placing the folder DCMacAgent into /Users/Shared/ when you install it that what it installs… It doesn’t actually install the .pkg that came from DC, it only places the DCMacAgent folder in /Users/Shared/
Anyways, I added
sudo installer -pkg /Users/Shared/DCMacAgent/DesktopCentral_MacAgent.pkg -target /
To Files and Processes and it seems to have worked. I only have tested on one Monterey and one Catalina.
Posted on 04-05-2022 01:09 PM
Yes, the installer command from the readme needs to be run.
I didn't need to run the "kickstart" command, and scan results showed up instantly in SDP. If you have trusted communication enabled, you'll have additional files in the .zip file to include. It doesn't need to be go in /Users/Shared, it can be anywhere, but you'll want to set the owner/group in Composer.
01-05-2022 05:44 PM - edited 01-05-2022 05:45 PM
Does anyone have any feedback on this software in regards to OSX patching?
Really just giving it a test run, but it seems like it can't install minor OSX Monterrey updates.
I also see no patching options for M1