Remote Update Manager - InCopy/InDesign 2015:

[taugust04]

I have a Casper Policy/script that runs RemoteUpdateManager weekly on our computers that have Creative Cloud installed. These errors started popping up on our CC 2015 computers that have InCopy and InDesign installed:

09/01/15 09:24:04:402 | [INFO] |  | OOBE | DE |  |  |  | 10668 | ----------- Payload: Adobe ID CC2015 AppBase_11.1.0.122_AdobeInDesign11AppBase-mul 11.1.0.122 {842D21C0-3A78-11E5-B905-9C41D971B9B7} -----------
09/01/15 09:24:04:402 | [INFO] |  | OOBE | DE |  |  |  | 10668 | ERROR: DF015: Unable to delete symlink "/Applications/Adobe InDesign CC 2015/Plug-Ins/InCopyWorkFlow/Assignment UI.InDesignPlugin/Resources"(Seq 5938)
09/01/15 09:24:04:402 | [INFO] |  | OOBE | DE |  |  |  | 10668 | ERROR: DW063: Error rolling back command ARKRegisterApplicationCommand(Seq 5937)

08/31/15 17:48:12:335 | [INFO] |  | OOBE | DE |  |  |  | 26818 | ----------- Payload: Adobe IC CC2015 AppBase_11.0.1.105_AdobeInCopy11AppBase-mul 11.0.1.105 {6909C05E-2166-11E5-877D-A918CD5DD267} -----------
08/31/15 17:48:12:335 | [INFO] |  | OOBE | DE |  |  |  | 26818 | ERROR: DF015: Unable to delete symlink "/Applications/Adobe InCopy CC 2015/Plug-Ins/InCopyWorkflow/InCopy Bridge UI.InDesignPlugin/Resources"(Seq 186)

I know this isn't a Casper issue - just wondering if any other Casper admins are seeing this with scripts failing and policies erroring out. Here's my Adobe forum thread for more info:

https://forums.adobe.com/thread/1942611

Thanks,

~Ted

[taugust04]

Bump.

I guess I'm the only one seeing this? Looks like I'll have to investigate what's unique to the CC 2015 install in my environment if thats the case. Sigh...

[sean]

For your info:

09/06/15 20:45:59:953 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 522409 | *** Installing (AdobeInDesignCC2015-11.0/11.1.0.122) ...
09/06/15 20:49:06:359 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 522409 | InstallUpdates is successfull
09/06/15 20:49:06:359 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 522409 | *** Successfully installed (AdobeInDesignCC2015-11.0/11.1.0.122) ...

[Look]

How are you installing Adobe?
We had update issues with an earlier version of CC when it was installed directly out of Casper.
We moved to putting the pkg into a dmg and deploying it and then running it locally instead.
It took much longer but at least it was reliable.

[sean]

Individual packages created with CCP (Named License) and uploaded to Absolute. Still generally avoiding CC, so we only have a handful of users with a CC install.

[tomt]

Running into this same issue with InDesign when using either RUM or manually with AAM updates.

Original package was created with CCP (serialized license) and deployed by JSS 9.8.2.

[Shoesmithlc]

try building it in CCP and pushing it through Casper.. Plus this might other forum might help

https://www.jamf.com/jamf-nation/discussions/22311/installing-adobe-cc-having-issues#responseChild134782