Hey guys... Just wanted to see if anybody has experienced this.
The Self Service app is always displaying three notifications (despite nothing actually there) - the only way I know if I legitimately have anything is if the counter exceeds 3.
Anybody witnessed this? Any idea on how to fix it?
Known Defect I believe, although its possible 9.62 resolved this? Can't recall if I saw a fix included for that in the Release Notes but perhaps.
Anyway, we see it here too. The badging is a great new feature, but its annoying our users when they see it and then there isn't anything new for them after all. Its like the boy who cried wolf, but with Self Service. If it isn't resolved yet, I hope it is soon, before it completely erodes any trust our users have in it. 😛
We used to have this. It affected self service on my Mac and was driving me nuts. Had to remove it from the dock in the end (probably says more about me than the software!).
We're on 9.63 now and its working fine. I had to intentionally go into self service and click on notifications but after that it was behaving as expected.
I really hope they fix this. We're on JSS 9.8 and the problem still exists. I've had users refuse to click on Self Service because it's the "app who cried wolf". They've fallen for it many times before and even when I DO have new apps in there to install, they still won't click it. Most have deleted the icon from their Dock anyway to avoid the false badge.
Many of the ones I see might display a badge saying something like "23", I launch Self Service and click on Notifications but there may be only 10 items listed. I click the x to dismiss all them from Notifications (or maybe even install a few from here) and then quit Self Service. Now the badge might say "6" or "2" or "15" or whatever. There's nothing about it that makes sense. The math never adds up. It's usually different from computer to computer. And I can never clear the badges completely. It's almost like the badges are triggered by a random number generator.
In our case, I'm not using scheduled policies so there aren't any that expire or haven't started yet. I do have a few I've disabled, but the number of disabled policies doesn't match the number displayed on the badges except maybe by accident.
One trick I've used to subdue it for a while is this:
1. in JSS click on the Settings gear
2. click on Computer Management - Management Framework > Self Service > Notifications
3. Uncheck the Display Notification box
4. Let all your Macs check in to the server
5. Check the box for Display Notifications
So far it does seem to clear everyone's phantom notifications, but after a while as you add policies, the notifications will return and some will get stuck. It's a short term solution, but it's better than nothing.