Self Service showing wrong User's credentials

Valued Contributor

After upgrading to Casper 9.5.1 (from 9.31), I noticed at least one (possibly more) machines showing the wrong login credentials. This machine is showing the login credentials in Self Service for the machine's previous user. It was re-imaged and the current user's profile was created cleanly, yet somewhere Self Service has held onto the previous user's name. I know about the Self Service cache files but those are not a system-wide setting.

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Where else might Self Service be holding onto this previous user's info?

"kmalvey2015" is the previous student's name. This machine is assigned to an entirely different student now.


Esteemed Contributor
Esteemed Contributor

@damienbarrett, was this resolved?

If not, how are you updating the JSS with the users details?

New Contributor III

I have the same issue.