Self Service showing wrong User's credentials

damienbarrett
Valued Contributor

After upgrading to Casper 9.5.1 (from 9.31), I noticed at least one (possibly more) machines showing the wrong login credentials. This machine is showing the login credentials in Self Service for the machine's previous user. It was re-imaged and the current user's profile was created cleanly, yet somewhere Self Service has held onto the previous user's name. I know about the Self Service cache files but those are not a system-wide setting.

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Where else might Self Service be holding onto this previous user's info?

"kmalvey2015" is the previous student's name. This machine is assigned to an entirely different student now.

2 REPLIES 2

bentoms
Release Candidate Programs Tester

@damienbarrett, was this resolved?

If not, how are you updating the JSS with the users details?

bazcurtis
New Contributor III

I have the same issue.