URGENT: Has anyone seen this issue before?

jonathan_rudge
New Contributor III

We are currently issuing iOS and Mac OS devices, however they are not enrolling, we have found that our pre-stage is broken on Jamf. This has been raised but wondered if anyone else had seen this before? Its a massive issue to our business as we could potentially have missing assets;

5 REPLIES 5

sdagley
Honored Contributor III

@jonathan.rudge Are you running JSS 10.15.x? There's a known issue with DEP sync. See this thread for a workaround: Jamf and DEP Intermittent Sync Issue

bpavlov
Honored Contributor

Just want to suggest that if this is truly urgent you should utilize Jamf Support by giving them a call.
https://www.jamf.com/support/technical-support-desk/

jonathan_rudge
New Contributor III

Thanks @sdagley Ill get our Jamf Pro expert on this asap!

jonathan_rudge
New Contributor III

@bpavlov We have had a ticket open since 30th, they have not provided a fix yet. Ive escalated to our account manager but wanted to reach out to the community to see if we were alone.

MeganNace
New Contributor

We had an issue on our Cloud instance where mobile devices would enroll, but they wouldn't get names, configuration profiles, apps, or anything else. Manually pushing their names allowed a random assortment of MDM commands to reach them, but they then had problems with inventory updates. The fix was going to Settings > Device Management > Inventory Collection then finally removing the checkbox from Collect user and location information from LDAP. Within 24-48 hours, the backlog of devices waiting to update inventory cleared and our instance was back to normal. Support said this was a known issue.

Good luck! Broken enrollment is a pretty obnoxious one.