Jamf School
Approachable management for IT and educators
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Forum Posts

Lost iPad

I have an iPad in Lost mode. I am unable to connect the device to our WiFi to get it out of Lost mode. Please help.  View more

  • 960 Views
  • 7 replies
  • 0 kudos

Devices not staying enrolled

I can provide more detail if needed, but I'm noticing a good amount of devices with last inventory updates of months ago or over 1 year ago. Is there a common theme to this sort of reporting issue or could this be due to a number of different things?...  View more

  • 334 Views
  • 1 replies
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Turn off True Tone

We have been using Jamf for some time, without classes and log ons and its been brilliant.However, we are moving towards using classroom logins.At the login screen the brightness is too low and the pupils can't see to log in. They can change it once ...  View more

  • 265 Views
  • 0 replies
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enrollment best options

ok so I am trying to make our device enrollment as seemless as possible for our workstations guys but I am not certain what the best possible options are. Does anyone have experience with pre-stage enrollment? Trying to make this as white glove as po...  View more

  • 470 Views
  • 2 replies
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Installing Chrome when restrictions are in place

I'm trying to install google chrome on the iPads and it looks ok but when I search for the app and try and open it on the iPad it tells me that the Jamf configured restrictions are not allowing it. I don't want to remove the restrictions but I also n...  View more

  • 1599 Views
  • 2 replies
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lightning ios network adapter

Can someone tell us if any student forgot the pin how to recoger the iPad if not have WiFi, the adapter can work if we set up a special check on the Jamf School Profile or could be this another check I see:Allow devices to start up in recovery mode u...  View more

  • 881 Views
  • 5 replies
  • 0 kudos

Disable find my shared iPad

Good morning, We have a shared iPad with button on/off broken, then we can't make a DFU. Student forgot the pincode and restarted the iPad, then it not have WiFi to control by Jamf portal, we can't do a DFU because on/off is broken and warranty want ...  View more

  • 366 Views
  • 2 replies
  • 0 kudos

Unregister of iPad in JamfSchool

Hello,I clicked "Unregister" in JamfSchool on an iPad as a test. Now the device in JamfSchool displays: "The device is no longer managed! The management profile was removed from the device on Tue Jan 9 19:15:30 2024. The device can only be managed ag...  View more

  • 569 Views
  • 2 replies
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How to force Location Services "ON" on an iPad

We are finding that when we run "Return to Service" on an iPad the location services is not turned on when it re-enrolls. Because of this the date and the time is not set correctly. Is there a way to force this to be ON, or a way to turn it on remote...  View more

  • 3009 Views
  • 6 replies
  • 2 kudos

Overriding 'Update Scheduled' in jamf School

I work for an MSP and one of our clients is a school with around 150+ iPads over multiple campuses.We've recently made the move from Meraki to jamf and with 115 of them sitting in various states of OS versions, I don't seem to be able to get them pas...  View more

  • 741 Views
  • 2 replies
  • 1 kudos

New function at iOS 17 "Focus"

Hi allSince iOS 17, students can change the background with the new "Focus" function. When will this be integrated into the Jamf restrictions?Thank and best RegardsPeter  View more

  • 2864 Views
  • 15 replies
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Export with the SerialNumber

Hiwe need the most important Infos from the User but we miss at the export the SerialNumber. This means that I have to combine the data from the categorie „Devices“ and the „user", which is very cumbersome.Export from categories "Users" Columns UserF...  View more

  • 1563 Views
  • 4 replies
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Starting a New School Year - Clearing Data

HiWhen the new year starts, I want to know the easiest or best practice for iPad devices in school. I want to easily delete data and have them fresh with the required apps they need for the new school year. Please advise what your best practices and ...  View more

  • 589 Views
  • 2 replies
  • 1 kudos

Shared iPad setup assistant issues

Good morning, We have a problem with shared iPads and students that have to change the Apple School password.After select the name on the list and before begin the password change process, appear the setup assistant about the language and country, I ...  View more

  • 251 Views
  • 1 replies
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iPad6 to iPad10 proximity transfer

Hello everybody,I’m quite new to all this JAMF settings and configurations.In the next weeks I will have to roll out new iPads to our teachers to replace their 5 years old 32GB iPads with the newer 64GB devices.Old and new devices are/will be managed...  View more

  • 768 Views
  • 4 replies
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iPads no longer receives any commands

Hello dear community,We have some iPads that are not updated via the Jamf interface. The iPad OS version displayed in Jamf does not match the one on the iPad at school.The iPad cannot be reset and no longer receives any commands.For some reason, the ...  View more

  • 399 Views
  • 1 replies
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Sync users from Jamf School to ASM

Hi all,I did an export of a SIS to Jamf School, which worked fine and the students and teachers now all have an account within JSS. How can I sync those users so they also exist as Apple School Manager accounts/Managed AppleIDs? I know it has somethi...  View more

  • 733 Views
  • 2 replies
  • 0 kudos