I purchased 1,000 VPP licenses for the Jamf Self Service app (ver
10.8.0) using Apple School Manager. On my JSS Pro, in Mobile Device Apps
I accepted the defaults and scoped it to my iPhone. I left "App
Configuration" at the default (blank). After a ...
Let's say you had a MacBook laptop that's enrolled (version 10.8) and
you wanted to change the port used by the Self Service app. It there a
file on the client that could be modified to change the port?
I'm running JSS version 9.96 and created a search using the advanced
criteria "number of available updates" = 0, which returns 194 records.
However, 194 is the total number of computers under management and it
hardly seems likely that all computers a...
Most of the iPhones we hand out on our campus are assigned to a single
individual, but about 10% are "shared" meaning they are used by multiple
people. Sometimes these iPhones are handed off from one shift to
another, and sometimes they are used by m...
Our default is no, although there is an exception process. The person
requesting admin access must get their supervisor to approve and submit
an exception request. Then the IT department performs a technical
review. If the exception is approved then ...
Only managed machines count against the license. When we retire a
machine we add an entry to the comptuer's history including explaining
why it was retired and may include a reference to a help desk ticket
We support faculty, staff, and students and there's a separate workflow
for each, but in general, for State 1 (our "Rendevouz" stage) we create
a service ticket and talk to the end user to ascertain the make & model,
get proof of purchase, and identi...