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Hey Jamf Nation!

 

After a successful private beta period, we're excited to announce that Jamf's AI Assistant is now available globally for you to try out. Here's everything you need to know about getting started with our new AI-powered knowledge assistant.

 

What is the AI Assistant?

 

Jamf's AI Assistant is your instant knowledge companion for all things Jamf and Apple device management. Using advanced AI technology, it provides immediate, accurate responses by drawing from our comprehensive knowledge base, including product documentation, Learning Hub articles, support knowledge, and curated Jamf Nation content.

 

How to Enable Access

 

1. Organization admins with a company role of 'Decision Maker' or 'Primary Technical' (viewable in Organization > Team Members): Head to Jamf Account and look for the new AI Assistant subsection within the Organization area
2. Review and accept the terms and conditions
3. Once enabled, all users in your organization will see the AI Assistant icon in the top navigation bar of Jamf Account

 

Note: If you don't see Jamf's AI Assistant after enabling, please contact your Jamf representative for assistance

 

Current Capabilities


- Natural language interaction - ask questions just like you would to a colleague
- Instant access to information from across Jamf's knowledge resources
- Source verification - click the newspaper icon below any response to see exactly where the information came from
- Feedback mechanisms to help us improve responses

 

Important Notes


- This release focuses on the knowledge skill - think of it as having instant access to all Jamf documentation and best practices
- The assistant cannot currently access or modify your Jamf instance (those capabilities are coming in 2025!)
- This is an opt-in feature that your org admin can enable or disable at any time
- Refreshing the page will end your current conversation - we're working on conversation history and the ability to save/resume conversations for a future release


  • Read our documentation here


Help Us Improve


Your feedback is crucial for making Jamf's AI Assistant better for everyone. You can:

 

- Use the thumbs up/down buttons on responses
- Provide specific feedback when rating a response
- Share your experiences and suggestions right here in this forum thread

 

What's Next?
While this release focuses on knowledge access, we're hard at work on future capabilities that will allow direct interaction with your Jamf environment. Stay tuned for more exciting updates in 2025!

 

Have questions? Drop them below and our team will be happy to help. We're excited to see how you'll use the AI Assistant to streamline your Apple device management workflows!

When will we (your Canadian customers) be able to start using the new features announced at JNUC in Nashville?

We have not seen anything in our Roadmap yet.

I feel like the Canadian customers are not as important as the US ones.


It would be nice to open these beta's to all customers.


 

Thanks for the comments @fmoisan ! We took your feedback on and had a quick internal discussion and decided to open up this beta globally so you can now try this out via Jamf Account right now. Please do send us feedback via the application itself or right back here and you will hear more with the upcoming GA.


 


Keep an eye out for more AI Assistant in other Jamf products soon!

Will the ability to access our MDMs be a feature that we can enable/disable accordingly?

Will the ability to access our MDMs be a feature that we can enable/disable accordingly?


Hey @Cayde-6 ... all GenAI interactions will be configurable in Jamf Account. So yes, once we are running betas into Jamf Pro, School and Now you will be able to enable and disable as you wish. We are hoping to have a beta of the AI Assistant in Jamf Pro soon - but for now you can try it out as the Knowledge skill within Jamf Account only.

Sounds promising. Can't wait to try it! (France) 😁

Cool!

We’re truly excited about MCP and can’t wait to explore its potential. The idea of using the MCP (Model Context Protocol) connected to Claude for managing enterprise devices through simple chats is incredibly appealing to us. If we were able to achieve similar functionality with JamfPro’s MCP, it would certainly be a fantastic solution.

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