iPad Disabled

[lehmanp00]

After 2 weeks now of "remote learning," I still have 1 issue that requires the family to drop the ipad off. Kids are disabling the ipad by entering the screen lock password wrong too many times. Actually, the last 2 it was a sibling that did it on purpose!

I just wanted to see if I was missing a way to get the ipad going again from home instead of having to have the ipad dropped off at the school and wiped and re-setup?
We have JAMF Pro and these are fully Supervised iPads.

[thejenbot]

If it's still on WiFi you can send a "clear passcode" command.

[lehmanp00]

I did try that. Didn't work, however, the ipad was not on wifi. I had it plugged into a Mac with Internet Sharing enabled. Nothing ever happened.

[talkingmoose]

@lehmanp00, that probably won't work because tethering an iPad (that's already set up) to a Mac requires you accept a trust message on the device. You can't get that while the device is locked.

You really want to put the iPad on a wired network connection, but you're probably not going to get that at a student's home. At least when they bring it in, you can service it immediately (or make a self-help kiosk) by putting it on network and sending the command. Quite often, the command is queued and waiting to execute the moment the device is on the network.

[Miya13]

If your iPad is connected to a network and Find My iPhone is enabled, you can log in to your iCloud account to recover your disabled iPad to normal. Besides, connect to iTunes to unlock the disabled iPad after a backup if your iPad was synced with iTunes. Alternatively, consider an unlocking tool like Joyoshare iPasscode Unlocker to help you.

[mulder]

It don't work i have he same problem

[smcshaner · Accepted solution]

Once it no longer has a net connection and the device has been restarted it will not connect again until the passcode has been entered. Therefore the only option is to put the device in DFU Mode and Restore the iPadOS which will wipe all the data. You Don't Need to Purchase any software to do this, its a free to do using iTunes. https://support.apple.com/en-au/HT204306