Error in Creating or Upgrading local accounts with Jamf Connect

Dobson
New Contributor II

We're currently progressing on a fresh implementation of JAMF Connect. Our configuration's validation for obtaining tokens from our IDP through the JAMF Connect Configurator is confirmed. We've initiated the deployment of JAMF Connect via Automated Device Enrollment, in conjunction with the configuration profiles for the app. We seemingly have achieved successful authentication into our IDP through JAMF Connect. However, upon reaching the "Re-Enter your Organization password to synchronize with your new local account" screen, and re-entering the password:

Dobson_0-1690299605370.png

Upon licking on 'create account', we're faced with an error message that isn't particularly informative:

Dobson_1-1690299654608.png

Has anyone seen this before or know how to troubleshoot this moving forward? 

1 REPLY 1

AJPinto
Honored Contributor II

An API call is not making it to your IDP, I'd wager either a firewall block or SSL filter/inspection. Check to make sure all the correct network hosts and ports are opened and bypassed. You can try to check the JAMF Connect logs, but they will likely not be very useful and just have blank information but it will give you a timestamp that your network team can use to find the block.