Our fleet includes nearly (70) 2020 Intel MacBook Pro laptops running macOS Monterey 12.7.2, 12.7.3, and 12.7.4.
Over the past month, nearly a dozen of them have suddenly died. Each time it starts with the computer restarting without warning, sometimes more than once, before it won't power back on at all.
Each of these laptops have been brought across the street to Apple, where the majority of them have been able to be revived via Apple Configurator. None of them have had a reoccurrence of the issue after being revived so far.
Apple Diagnostics show no issues with the laptops and Apple support in the store and via their Help Desk Support have not been able to provide any insight or suggestions other than to bring it to them when it happens or to replace them.
Curious if anyone has seen any similar issues and has any ideas for preventing this. Wondering if there is any preemptive action we can take.
Notes:
We can't currently update these laptops beyond macOS Monterey because we use on-site SMB storage. In macOS Ventura and Sonoma, trying to save a file directly to SMB storage with Microsoft/Adobe applications results in the quarantine flag and the file being hidden. (A whole other disaster to deal with.)
We don't have a full-time, on-site IT person to attempt the DFU revive in office before sending them over to Apple.
