I am seeing this on JSS 99.101 with devices running iOS 11.0.x & 11.1. Also the Activation Lock Bypass code no longer works!
I just came to post the same issue with JSS 9.101 and devices on iOS 11. Luckily for us our departing students have still been around to enter their Apple IDs, though this won't always be the case. We plan to upgrade to jamf pro 10 in the next week or so, so we'll see if that resolves this issue for us.
Same here with JSS 10.0.0-t1508873342 and iOS 11 iPads.
huh. I called Apple ED support today on another issue (unable to see student files in iCloud Drive).
One of the main prompts was for Activation Lock issues....
I was surprised at the time, now maybe not so much....
EDIT:
JSS v JSS 9.101.0-t1504998263 and iPad 11.1.1
I have not found this to be the case in my limited testing so far, but the behavior might be a bit different....It does not remove the device from iCloud>Find my iPhone when Activation lock is cleared, but does allow activation to proceed normally and does allow a new Apple ID to activate and sign into the device. If you're testing this you do of course have to update inventory after turning find my iPad ON, and before wiping, or you will not get the Clear Activation Lock box.
I am still having the same issue and we are running 10.0.0-t1508873342. This is a problem if students leave without clearing their iCloud accounts. Please have this up and running soon!
Same issue here, second device in one week, anyone heard any resolution?
Same over here. Running JSS 9.101 and iOS 11.1. Every 3 or 4 devices will not accept the bypass code and they are starting to pile up.
I'm seeing this same issue. Just upgraded from 9.9x-something to 10.1.1-t1513360285 and experienced it on both versions with different iPads. It would be really nice if this feature would work consistently since we can't always get a hold of the students that left or get into their Apple accounts now that 2FA is basically forced on them.
I'm not sure if it's related but the few that I go into use the Activation Lock Bypass they don't take the password. This seems to be more miss than hit anymore.
Posted in here in December, Still nothing from JAMF... please resolve this bug...
Ditto here... 9.101.0 and iOS 11's
I am having this issue as well, anyone found a resolution?
Bump - jamf version 10.1.1-t1513360285...
I guess the temporary resolution is to not use iCloud unless you're using MAIDs...
I am also seeing this on the iPad 5th gen - software is up to date iOS 11.2.6 - hope they fix this before I have to wipe 1000 devices this spring...
there are many, many, many discussions on this and everyone is asking the same question. the more people are commenting and keeping these at the top of the discussions list/in the feed, hopefully if there are 4 about the SAME THING someone at jamf will GET ON THE BALL. especially since i don't see ANY MENTION of activation lock in the list of known issues. this is apparently a known issue to everyone but jamf...
I'm seeing an alarming number of devices with this issue now, and we're running 10.2.2-t1520356605. It would be great to at least see some acknowledgement of the issue, if not a timeline for a fix.
Is this a Jamf problem, or an Apple problem?
The last time i called Apple edu support 1-2 weeks ago, activation lock issues-had been added to the support phone tree...possible clue? Hmm
Let's hope! This is a critical failure of a key part of the MDM feature set. It deserves prompt attention, by whomever needs to fix it.
I've got hundreds of devices to wipe in a few weeks (thousands in a few months), and it's going to bring us to our knees if half of them are left activation locked!
Throwing my 2 cents in on this as well. We encounter the bypass error on an almost daily basis and I'd say 75% or more of our supervised iPads are unable to clear Activation Lock through the MDM or by entering the code manually. Either a 100% working bypass or the ability to prevent Activation Lock from ever being enabled on managed devices in the first place is needed, because every summer we have an influx of around 1,000 iPads needing to be wiped and even 10% of those being unable to bypass Activation Lock is an enormous hassle.
I think the answer to this from Apple is always going to be managed Apple IDs, but I don't think that's really feasible in most situations. We've looked into it every year when we do our iPad distribution because of either Activation Lock issues from the previous year or Apple ID creation issues at the start of the new one. This is especially troublesome now that Apple is pushing for 2FA which I'm pretty sure all of our students set up when prompted regardless of what we tell them.
In the past I've sent our serial numbers of locked iPads to Apple to have the Activation Lock cleared. This process is fairly simple and if the iPads are in your DEP you shouldn't need to send POs which is nice. The only issue I ran into with this method was if you don't wipe the iPad immediately it will re-lock itself after a few days.
I unlock iPads frequently enough that I wrote a script to automate grabbing the bypass code from jamf and putting it into itunes to unlock the ipad https://github.com/dnikles/removeActivationLock
My success rate is I believe better than what JKoopman sees, but not by much. Definitely more failures than successes using the bypass code. I usually wait until I get a decent amount of activation locked devices then send them to apple in a spreadsheet. What usually happens is several days later they tell me they need photos of some specific iPads from the batch, then a few hours later tell me they are all unlocked (without receiving the photos they asked for).
3/28/18 - I tried getting an Activation Lock bypass today and had no luck in it working on the ipad. I typed the Lock Bypass code into the password field without the hyphens (and I tried with the hyphens) with no luck. What's the trick? -Patti Gates, -
Issaquah School District.
I had a lot of trouble with it at first too Patti. You were doing it correctly without the hyphens, it is just very hit or miss whether the bypass code in JAMF will actually bypass the lock on the iPad.
This was the number one reason we switched to DEP and an MDM. We just tested the very first one.... no luck. This is the error we are getting, too. This is really not OK.
We have been suffering of this issue for 2 years now .... we are able to replicate this issue. All our devices are in our DEP and Managed and Supervised with JAMF Pro On premises (10.2.2) We noticed if a user logs into his AppleID on the device and uses to download Apps in his AppStore it works... then he disconnects his AppleID and another user connects the same device to different AppleID then the UNLOCK Activation code does NOT work anymore. I have to send a request to Apple Care to unlock the device which usually takes between 2 to 10 days. PIA and wondering why the Activation Unlock Code doesn't update on the JAMF server.
regards
Danyel
I just ran across this issue on two iPads as of now. Hoping this will be addressed.