Invalid Request SSL Error

[SMR1]

We have a user getting the below error and can't access anything. The help desk also reset the password. A couple of commands were ran, the removeFramework command was ran and they then tried the profiles -renew -type enrollment, and get the Update prompt and it opens system preferences and then I choose update again, but it looks like it doesn't do anything. I can see all the profiles.

[hepvd]

We have a couple of Macs with the same issue, but also with Adobe and Microsoft products. Everything is back on track when updated to the latest version of Sonoma

[AJPinto]

If the remove framework command was successfully run, the device needs to have macOS re-enrolled as running the profiles command will not restore the Jamf Framework that was removed. Honestly, I would not give the Helpdesk the access to run commands like remove framework and removing the mdm profile as these are not troubleshooting steps.

There is a chance the date and time on the device are out of sync, if more than a few minutes to a few days out of sync will cause these issues. This should be basic SSL certificate troubleshooting if it's just a single device. Also tools that perform SSL redirection will do this, so check your VPN clients and network security tools.

[AminaMcconnell]

Thank you so much for the information.