Posted on 03-25-2021 10:15 AM
Hi Jamf Nation,
I’m a member of the technical communications team here at Jamf. Our team had some questions about how you use the Jamf Pro Live Known Issues list so we can improve your experience:
Posted on 03-25-2021 11:07 AM
This is unexpected, but welcomed that you're looking to improve the current Known Issues system.
For background for those not aware, here is the original feature request where customers asked for a way to report bugs and track them. The end result was the Known Issue list: https://www.jamf.com/jamf-nation/feature-requests/1699/implement-a-bug-reporting-and-tracking-system...
It was marked as implemented but it really did not deliver with everything that was requested.
To answer your immediate question:
I search by either keywords or PI number if I have one.
Here are the problems:
It would be nice if there were a web form to submit bugs so that we could provide all the information that Jamf Support would need to investigate the issue. Right now, I try to be highly detailed in my emails to support and include things like Jamf Pro version, OS version, MySQL version, Java version, etc. Even with the info provided, the agent assigned to my case may sometimes follow up by asking me for information that I already provided them in the first email! I can't fault them for this though. If they have a huge number of cases coming through and each case is formatted different, it all starts to all blur together.
A web form would make it easier for agents to see the information in a standard format. And it would allow the customer to provide all the information you need. Things the web form could include:
Posted on 06-15-2021 01:05 PM
The Known Issues list as it currently stands is very lacking and I totally agree with the points that @bpavlov made.
I definitely would like to see the changes listed above, but at a bare minimum the Known Issues list needs a discovery date and Jamf Pro version that the issue was found in AND a date fixed and Jamf Pro version that it was fixed in. And it should include a range of Jamf Pro versions affected in case it is later discovered that versions older than the discovery version are affected, or if it is fixed and later gets reintroduced in a newer version (which I have seen happen several times with issues related to special characters in passwords).
And it should definitely be a database of all PI's not just ones Jamf thinks are currently a problem. Many customers stay on older versions of Jamf Pro for whatever reason and may still have need to discover those Known Issues that Jamf removes from the list. And we may still need to go back and reference old PI's in case we see an old previously fixed bug get reintroduced.
Since it is not inclusive of all PI's we have been copying Bug Fixes from every release to a single searchable document (which I sometimes forget that we do) to make it easier to find them. Otherwise, we would have to open the release notes for Jamf Pro one version at a time and search through each one to find a PI that we are looking for.
Posted on 10-20-2022 02:20 PM
Late response, but I'm looking for PI109666, which doesn't show up on the Known Issues list.
So I have nothing to give our Security Team as a response to their ask for details.