Is anyone else suddenly seeing this today? 10/22/18
I have not made changes, iPads are not yet at iOS 12, Jamf version 10.6.1
I am seeing this issues pretty consistently on all app installs, across multiple tokens.
Plenty of licenses, device based installs
At setup, most apps go into Self Service but about 6 are set to download, and ALL of these are stuck.
I have uploaded new tokens on the two VPP accounts I am presently working on.
I have excluded and re-added devices to scope, and i have wiped and reactivated the device that is getting set up for a new enrollee, tried a different device also.
All other commands go through, only app installs are stuck.
I have turned off global auto updates for iOS apps, and less than ten individual apps have auto-updates enabled.
I am seeing something similar where my VPP apps for Mac OS are not installing. They are reporting that there is a problem installing Microsoft Remote Desktop. We have plenty of licenses to cover the installs.
I saw this quite a bit about two weeks ago. The only thing that worked was to refresh the VPP content for each App that was affected. It was a giant pain-in-the-ass, but it worked. After the refresh, the Apps began installing automatically again on the iPads.
Settings Gear --> VPP Account --> Click on your Account --> Click on the Content tab --> Click on iOS App tab (if you have both Mac and iOS Apps in your catalog --> Click on the Refresh button for the affected App. Wait a few min, and then check your iPads. On a few iPads, I had to clear any failed commands and send a blank push to get them to respond in a timely manner.
We are hosted onsite.
I have tried Damien's fix and so far no help.
I do have some tokens that ARE installing apps, but I tried installing to the newly wiped and activated device from another non-site based token and that did not help either, both apps stuck with that error