Come help build our Client Platform Infrastructure.
https://www.dailypay.com/jobs/#it-client-platform-engineer
IT Client Platform Engineer
LocationNew York, New York
TeamR&D (Engineering)
About Us:
DailyPay is the leader in the on-demand pay industry with an unrivaled technology platform, an unmatched list of blue-chip clients and an extensive list of industry awards. We are rewriting the invisible rules of finance by creating a new financial system. A financial system that is more equitable and inclusive, and benefits everyone. A financial system that enables workers to access their earned pay when they need it. We believe that money should move faster and smoother between employer and employee, between merchant and shopper, between financial institution and customer.
We are a mission-driven company hyper-focused on designing technology that can build a better financial system and future. It’s no wonder that we are growing at an extraordinary pace. Now we are looking for people who are as passionate as we are about reimagining how money moves. If you’re willing to define new rules, change systems and lives, come join us at DailyPay.
The Role:
If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.
How You Will Make an Impact:
- Troubleshoot and diagnose issues pertaining to IT hardware, software, enterprise systems and networking.
- Be the point of escalation on issues unresolved from Level 2 IT support.
- Prioritize and schedule problem resolution, escalating, when necessary, to management.
- Occasionally, provide at the elbow support as well as remote help desk support for company employees. This includes imaging workstations, setting up user accounts, installing applications, troubleshooting, and system maintenance.
- Field incoming support requests from end-users via ticketing system, telephone, email, and Slack. Support could be routed from remote users or remote offices.
- Participate in an On-Call IT rotation schedule. Occasionally requires off-hour support including nights and weekends.
- Manage, support and troubleshoot all enterprise saas tools owned by IT.
- Maintain records of hardware and software in the Inventory Database.
- Document network changes in IT wiki.
- Create and maintain published user support documentation.
- Full time in-office based out of our NY HQ.
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What You Bring to The Team:
- 8-10+ years of professional, enterprise, production level (400+ endpoints) experience providing system management of macOS / iOS in an enterprise environment.
- Vast experience administering Jamf, Jira, Zoom, Google Workspace and other relevant enterprise tools.
- Expert level experience with Mac Imagining tools and workflows including imaging, authentication, profile and policy management, application packaging and onsite and remote deployments.
- Expert level of CLI as well as a scripting language, preferably Python.
- Deep focus on platform security posture and compliance.
- Knowledge of best practices, emerging technologies and IT operations in a large enterprise and high availability environment.
- Demonstrable skills in creating accessible end user documentation as well as internal IT documentation.
- Focus on ITIL or ITSM and change management processes.
- Proven Level 3 type problem-solving and troubleshooting skills.
What We Offer:
- Competitive compensation
- Opportunity for equity ownership
- Exceptional health, vision, and dental care
- Employee Resource Groups
- Fun company outings and events
- Unlimited books from Amazon
- Unlimited PTO
- 401K with company match
No sponsorship is available for this position.
DailyPay does not accept and will not review unsolicited resumes from search firms.
