Senior Help Desk & IT Manager role at Hello Heart in Menlo Park, CA (and we help save lives, too!)

[Orsolya_HH]

Senior Help Desk & IT Manager

at Hello Heart (View all jobs)

Menlo Park, CA

Hello Heart is the recognized market leader in empowering people to understand and improve their heart health using technology. Leveraging AI and data-driven insights, the app-based solution is not only fun-to-use and habit-forming, but can predict serious heart health issues before they occur.  Dozens of the largest Fortune 500 employers are realizing best-in-class results for enrollment and ongoing engagement, clinical outcomes and cost savings.  Hello Heart is a member of the American Heart Association’s Innovator Network and is part of the CVS Point Solutions Management Program.  

Hello Heart is not just another tech company, but a digital therapeutics organization that helps save lives. We are on a mission to help people take control of their own heart health. We believe that culture is the primary path to success and so our Hello Heart Values are woven into everything we do. If you appreciate having the freedom to do your job, love to have fun, enjoy moving fast, and you give and receive feedback willingly, you’ll love working here. We seek exceptional talent that is eager to do the best work of their life while making the world a healthier place.

Hello Heart has a positive, diverse, and supportive culture—we look for people who are collaborative, creative, and courageous.  If this sounds interesting to you, why not say Hello, Heart?

Oh, and if you want to see some recent evidence of the fun things we do at Hello Heart, check out our Instagram page.

About the Role: 

We have an exciting new opportunity for a Senior Help Desk & IT Manager at our office in Menlo Park, CA. As an ideal candidate, you have first-hand experience working in a highly visible role, assisting our remote and executive teams. Deep knowledge of  IT & Help Desk processes, remote communications (Zoom, A/V conference rooms, events), office connectivity,  and experience with implementing IT and user management tools. You are excellent at understanding, teaching, and solving problems and constantly seek improvement. 

You will help build and scale our internal IT and helpdesk infrastructures, with an ability to leverage your knowledge to recommend products and operational improvements.

This position will be located in the Menlo Park Office.  

Responsibilities:

• Spearhead company’s transition towards better onboarding and device management - MDM & SSO integrations and management (macOS, iOS & Android)
• Manage and maintain IT/Helpdesk vendor relationships
• Create, conduct, and document onboarding training for new employees
• Documenting processes and monitoring IT application metrics.
• Manage A/V needs for conference rooms, company webinars, interviews, company events, etc
• Provide comprehensive support to employees’ hardware and software by assessing, monitoring, and handling our employee requests.
• Ability to effectively troubleshoot, solve issues, and automate IT/Helpdesk needs
• Recommend best practices, products, and services to further enrich our employee experience
• Keep inventory of all equipment, software, and license users.

 Qualifications:

• Familiarity and prior experience with MDM (mostly Apple, Android devices) & SSO system implementation and management - A must
• Jamf/Jumpcloud certification - Big advantage 
• Experience working with executive teams
• Minimum of 5-10 years of Helpdesk & IT support experience in multiple platforms
• Excellent planning, project management, and problem-solving skills, along with superior communication and interpersonal abilities
• You have strong collaboration skills and experience working with cross-functional teams
• Data-driven decision-maker
• Ability to effectively assist remote employees

TO APPLY, PLEASE VISIT OUR WEBSITE AT WWW.HELLOHEART.COM and connect with Orsolya Endrefi, Director of Leadership Recruiting & Talent Acquisition at Hello Heart on Linked In.