We're looking for a Jamf Expert to take lead on clients' cloud-hosted Jamf Pro environments. Clients range from schools and non-profits to SMB and Enterprise companies.
Work with the best Jamf Engineers on the planet and learn the ropes to managing enterprise clients at this fast growing Apple-based MSP!
Responsibilities:
You will work as part of a team that creates the best-in-class Jamf environments. Depending on your skillset and passion, you may do any (or all) of the following:
Projects
- Lead update meetings with client stakeholders about the progress of time sensitive projects
- Lead whiteboard sessions about the technical aspects of a specific project
- Collaborate with our team to build an incredible Jamf Pro server that brings clients to a Rocketman Approved state
- Implement change management procedures
Maintenance
- Provide Tier 3 support for Jamf Pro
- Provide Escalated Tier 2 support for select clients
- Collaborate with the client’s Help Desk to automate solutions and create quick fixes in Self Service for common user issues
- Meet regularly with stakeholders to ensure all their needs are met
- Proactively maintain client’s servers based on macOS and Jamf updates
- Build custom scripts and solutions to aid in managing all our client’s environments
- Collaborate with other Rocketman engineers to develop elegant solutions for complex issues
The Jamf Toolkit
- Help maintain the new product Rocketman is launching, the Jamf Toolkit
- Maintain multiple versions of macOS including betas for testing
- Create new solutions for Mac Admins to add to the Jamf Toolkit
Other
- Lead monthly Mac Admin meetups
- Blog on the latest Jamf updates
- Create YouTube videos on the latest Jamf updates
- Present at JNUC and other conferences
Required Qualifications:
- Jamf 300 certification
- Bash scripting experience
- Jamf API Experience
- Knowing Jamf Pro inside and out, including: Jamf Connect, Jamf Protect, Jamf Infrastructure Manager, Jamf ADCS Connect, Jamf Integrations with SSO, LDAP, Could Identity Providers and SMTP
- Up to date knowledge of latest Apple best practices
- Self starters will thrive. This remote role is designed to have significant autonomy once trained.
- Ability to establish and maintain effective working relationships with coworkers.
- Strong written and verbal communication skills, both internally and externally with organizations.
- Strong Internet capabilities and a controlled work space for video conferencing both internally and externally
- Comfortable with ‘Work From Home’ remote etiquette such as managing noise and backdrops during Zoom calls, and collaboration using Slack and G Suite, etc.
Preferred Qualifications
- Jamf 400 certification
- Python experience
- Apple-scripting experience a plus
- Okta experience a plus
