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Higher Ed IT: Sharing Our Stories, Supporting Each Other

  • March 11, 2026
  • 4 replies
  • 67 views

EmFroese
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Hello Higher Education community,

In today's challenging budget environment, IT teams and educators are being asked to do more with less. But here's what I've learned: we don't have to figure it out alone.

Whether you're managing devices across multiple campuses, supporting remote learning initiatives, or navigating the unique challenges of academic IT, your experiences matter and they can help someone else who's facing similar hurdles.

 

Let's Build Our Community 💪

I'm inviting you to share your real-world stories, creative solutions, and honest challenges. No solution is too small, no question too basic. We're stronger when we learn from each other.

Here's what I'd love to hear about:

⏰ Time-Saving Solutions That Actually Work

  • How are you maximizing efficiency with your existing Jamf setup?
  • What workflows or automations have given you hours back in your week?
  • Share your "game-changer moments" that streamlined your processes.

📚 Academic-Specific Use Cases

  • How do you handle the unique rhythms of academic calendars?
  • Managing devices across dorms, labs, faculty, admin spaces, etc.
  • Supporting both BYOD and institution-owned devices.

🤝 Collaboration Wins

  • How do you work with academic departments who have different needs?
  • Building bridges between IT and faculty/staff.
  • Student worker programs that actually work.

⚡ Quick Wins That Made a Big Impact

  • Small changes that improved your workflow significantly.
  • Policies or configurations that solved persistent headaches.
  • Automation that eliminated repetitive tasks.

Your Turn to Share 🗣️

Drop a comment below with:

  • Your role and institution size (feel free to keep it general)
  • One challenge you're currently tackling
  • One time-saving win (big or small) you're proud of
  • A question you'd love the community's input on

Remember: Every challenge you've overcome is a roadmap for someone else. Your "obvious" solution might be exactly what another IT professional needs to hear.

Let's prove that even when resources are stretched thin, our community support is limitless. 

Who's ready to share and support? 👇 Join Us.

*Please don’t feel you have to answer every question on this list, answer what speaks to you and as the community grows share as you are comfortable. Also if you are simply here to read and learn - you welcome in this space. 

4 replies

thebrucecarter
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Dr. Emily!  Long time no chat.  The quick answer to your questions:

Me and We:  I am a Senior Systems Engineer at the University of Notre Dame, specializing on Apple operating systems and devices, and one of two Jamf Pro engineers.  We have approximately 5000 full time staff and 10000 students.  We have about 4000 devices in Jamf Pro.

Challenges:  Cruft and detritus from previous iterations of engineers on this effort.  Getting SSO going.  Over-complication of our environment.

Wins:  Migration to cloud.  Deprecating use of Sites.

A Question.  Since before your sun burned hot, I have awaited a question:  How do you keep departmental/field staff from implementing non-optimal workflows?  As part of the migration to Cloud, departmental/field staff were moved to read only status in Jamf.  This puts a lot of additional work on core staff, but reduces the whole system bogging situations.  We’re trying to figure out ways to give them ways to do common things (through a ServiceNow integration) without giving them administrator access.


Michael-Lopez
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Hi, my name is Michael Lopez. I hail from El Paso but work at New Mexico State University.  I currently operate as the main Jamf admin for the university with several smaller admins that run their segmented IT groups. As well, I currently lead our Identity and Access management team. We are currently deploying Rapid Idenity in our environment. I am hoping that we can connect and unite our identity space and our endpoints to the next level.

 

Some workflows that give me some time back are a auto renroll at 30 days developed by someone in the community. The second is a newly developed idea I spun up piggybacking off of the 30 day interval and auto delete devices after x amount of days. I acutally just wrote about this on Linkedin. 

 

I think the biggest challenge right now is properly tying a device to an indvidual and the offboarding process in general is just difficult. 

 

 


CWhiteDMKR
  • New Contributor
  • March 27, 2026

My name is Caleb White, and I am a Technical Specialist at Onondaga Community College where I manage a small fleet of macOS devices for our Art department. I am new to JAMF Pro and currently building out my understanding of how to effectively deploy and maintain a managed Apple environment. At the moment my primary resources have been JAMF Nation and other independent research. Our institution is largely Windows-focused, and there is limited internal support or any familiarity with Apple device management. As a result, I am looking to engage with this wonderful community to learn from more experienced administrators and gain insight into establishing a well-structured, scalable, and reliable JAMF environment. I am working within a relatively fresh setup that IT originally created to just get things going. I had to persuade them to allow access to our ASM account to add our new computers allowing for ADE setup. That’s what I am currently working with regarding campus support but right now I have full access to our ASM and JAMF wich was half the battle. I have to build while working around what they have already created.

I’ve found that it’s easy to overcomplicate things early on, so I’ve been working on approaching configurations more methodically, breaking workflows down into manageable components and building from a solid foundation. I recently completed the JAMF Certified Associate exam which provided a helpful baseline, but I recognize there is still a significant amount to learn.

Currently, I am working toward enrolling all our Macs into ADE allowing remote management instead of going from workstation to workstation. I have set up a test environment and have begun developing Smart Groups and policies. My goal is to have the remaining iMacs enrolled via ADE before the end of the semester (fingers crossed).

Given this, I’m looking for guidance on best practices for maintaining organization and scalability within JAMF Pro. Particularly around structuring Smart Groups, scoping policies, and avoiding common pitfalls during initial deployment. Most of our lab environments will be standardized with the exception of a dedicated print lab that requires additional printer-related software and configurations.

While I don’t yet have much to contribute in terms of advice, I’m eager to learn and over time I hope to give back to the community. Especially to those navigating JAMF for the first time lacking support from their organization.

 

Thank you and looking forward to getting to know you!


ThomM
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  • Jamf Heroes
  • April 1, 2026

Heyhey, ​@JoannaB just told me about this group.  I don’t have a lot of spoons to spare right now, so I’ll keep things short.

I’m Thom Martin and I’m an IT Architect, II at The University of Arizona located in sunny Tucson. We have roughly 10,000 employees and 54,000 students. What I actually do (because my official title is so generic) is lead the Jamf side of our new(ish)ly formed Endpoint Management team.

We’re about two years into centralizing IT on campus, which is the source of most of my largest challenges.  They’re usually more socio-political than technical, though we have plenty of those too.

I am also a co-founder and co-host of the Four Corners & The Silver State Jamf Users Group.

I look forward to knowing y’all.