We are experiencing an issue where some iPads managed by Jamf Pro are not responding to commands.
Could you please advise on how to resolve this issue?
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The date and time are set to “Set Automatically.”
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A forced restart has already been performed.
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The IP address range 17.0.0.0/8 is not being blocked.
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TCP ports 5223, 443, and 2197 are not blocked.
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The router at the affected location shows that the iPads have active IP leases and are operating normally.