We migrated from on-premise Jamf Pro to Jamf Cloud, and recently some users cannot see the apps deployed from Mac Apps, while others can. We are using a single Smart Group, but we are puzzled as to why it does not appear on other machines, even on Zero Touch built devices.Do you have any idea why this is happening? And can you advise me on where I can troubleshoot this? Thank you so much.

At my current environment, we have an admin account and LAPS turned on.  As we know, LAPS doesn’t work for unlocking FileVault. We need an admin account to unlock file vault and log into so we can troubleshoot issues. I love the idea of LAPS but it doesn’t seem to be practical in our environment. Is the best thing to do is have a local admin account with a very complicated password. Also, we have it setup to only allow one ad account to log into the computer so using an ad account isn’t going to work either. 

Hello,We have two sites using Shared iPads. For no apparent reason, all the iPads switched to English and the saved documents disappeared. The students then changed the language settings, and the documents reappeared.Have you ever received feedback about this type of behavior?Kind regards,

Happy Monday! So I just came across this issue.  When a user tries to change their password using Jamf Connect, they get this Kereberos error 4.So they go into Okta and change it there.  Later Jamf prompts them that the Local Password and Network password don’t match.  They are able to enter the old and new passwords and get the local mac password changed to match.  But Jamf still shows “password expires in 0 days”.I didn’t do the Jamf Connect setup, it was here when I joined the company, so I’m not sure exactly how to start fixing this.  I’m hoping you have some tips, maybe someone has seen this before, really anything.  I’ll keep doing my research, but It’s always nice to get some expert

Hi there,We have a Jamf-Pro on premise instance.i’m looking how to install our EDR, packaged, during the enrollement step, using same process to install SelfService.Is it possible to do this?Thanks

Hi,We're starting to see a number of cases being raised internally about some of our Macs (all on macOS 15.1.1) having intermittent login issues.  Our devices are bound to AD and our users have been logging on fine for some time but now we're starting to get issues.  Sometimes the logins are fine.  Sometimes they take ~10 mins and sometimes they appear to stall completely (waited over 2.5 hours in testing) even on the same device.  The login screen appears to freeze (the time doesn't change) and you eventually get the spinning beachball.  SSH is still working and you can run a "jamf policy" successfully.  "Screen Sharing" reports that the user who has attempted to log into the device is the active user when you connect.Can anyone share some tips as to how we would start to investigate this sort of issue let alone resolve it???ThanksStuart

I have a script that I wish to use to remove old user accounts on Macs that have no activity after a specific date. I have ran this script manually on various Macs that we have with no issues, however when I try running it via Jamf, it gets stuck on "Installed" for the status and never executes. Even when I run a simple "echo "test"" script, this results in the same issue, so it seems that I am unable to run any scripts at all. If I go to "Result of script execution" it says "Could not load any current execution, we will try again soon...". This has been going on for maybe several months now, if anyone has any ideas on how to resolve this, it would be much appreciated. 

We have a few iMacs running Sequoia 15.5 and Jamf Connect that are going to black screens after you log in. Both local user accounts and IdP accounts are affected, but I can see the user folder is being created when we log in against our IdP, I get the account creation message but it just hangs on the black screen. Local admin account is having the same problem. I’ve tried uninstalling, restarting, and reinstalling Jamf Connect, but the problem persists. Uninstalling and logging in as a local admin user causes a beach ball to spin, but it sits there and doesn’t not progress. I’ve checked the config profiles and license and they’re all valid, and this isn’t happening fleet wide, just randomly.if I create a new user through Jamf, the user will create, but I can’t log into that account, it immediately dumps me back to the JC login window without any feedback. I can see the new user’s account by running dscl . -list /Users UniqueID but it still hangs. Resetting authchanger d

Hello everyone!On every mac using JC3 / SS+, the “Local Account Password Expires” counter never shows a correct days number, no matter what I try.-Kerberos is valid.-Signed out and back into SS+.-Changing the PW using the integrated workflow WILL change the password, but the counter never changes. The new PW will be accepted with SS+ and JC.-New-to-that-computer users who login will show a seemingly “random” date that does not match the idP Thanks for any help y’all have!PS: Sorry if this is a common fix, I searched all sorts of threads but didn’t find anything that helped.  

Hello Everyone while i am trying to registry any mac device with company portal it is saying get the app popup even device already have the latest company portal app installed, If anyone can help me to fix it  Note - it was working as expected two days back 

Just a heads up of this issue for my fellow macadmins.  This will be fixed in a future Teams update but in the meantime the there’s a fix in the article.  We’ve confirmed it works.Article here:https://www.bleepingcomputer.com/news/microsoft/microsoft-blames-undismissible-teams-location-prompts-on-macos-update/amp/

Finished Jamf 100 and 200 courses. Should I continue on to 300 and 400? Is it that much more valuable for a school environment? Thanks. 

We are building a Python application using the JAMF Pro REST API (OAuth2 client credentials) to send MDM restart commands to iPads. We are calling POST /api/v2/mdm/commands with a Bearer token and the following body: {"clientData": [{"managementId": "<device-management-uuid>"}], "commandData": {"commandType": "RESTART_DEVICE"}}. The API client has the following privileges assigned: Read Mobile Devices, Update Mobile Devices, Send Mobile Device Restart Device Command, Send MDM command information in Jamf Pro API, Send Blank Pushes to Mobile Devices, Update Mobile Device Inventory Collection, Update Sites, and Update Change Management. Despite all of these permissions being assigned, we are consistently receiving a 403 INVALID_PRIVILEGE: Forbidden response. The managementIdUUID is retrieved from the device detail endpoint /api/v2/mobile-devices/{id}/detail and confirmed correct. We have tried two s

Hi all,I've been dealing with a persistent performance issue with Jamf Trust and I'm curious whether others are in the same boat.We have around 50 Mac users in Milan using Jamf Trust (WireGuard, split tunnel) to access an internal Synology NAS via SFTP. Remote transfers consistently top out at 8–12 MB/s, which feels low given that the same setup without the tunnel reaches 20+ MB/s on the same connections and hardware.I've spent quite a bit of time investigating — the firewall, the NAS, the cipher negotiation, the tunnel overhead — and nothing on our side explains the gap. The infrastructure handles the load fine, and removing the tunnel immediately doubles the transfer speed.Support has not been helpful and hasn't been able to pinpoint a fix so far. I've also tested Network Relay, which unfortunately performed worse than WireGuard in our case.Is 10–12 MB/s a common ceiling others are seeing with Jamf Trust, or should we realistically expect more? H

Hey,I am looking for way to disable the newDisable Google Chromes KI-Modell Gemini Nanohttps://www.heise.de/en/news/Commotion-about-unsolicited-AI-file-downloads-in-Chrome-11285401.htmlDoes anyone have an Json ready that can manage this setting?Is there any other way, to disable this unwanted “feature” ?Thanks in advance.

Hey,I am looking for a way to pre configure the server address for the Nextcloud Client.Even in Version 33.0.4 does a Configuration Profile not work.This is the JSON that I use, but it does not work for domainscom.nextcloud.desktopclientorcom.nextcloud.desktopclient.mac <?xml version="1.0" encoding="UTF-8"?><!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"><plist version="1.0"> <dict> <key>serverurl</key> <string>https://your.domain</string> <key>username</key> <string>$USERNAME</string> </dict></plist>Has anyone found out, how to get this to work?Tha

Hey all. Rather than having to install and update Jamf Connect manually through policies after the black screen scare on Sonoma, i've been trying to have it deploy and update automatically through Mac Apps. However i find it is stuck on 'in progress' and never gets past that stage. Has anyone experienced this? It seems scoped to the correct group, i have attached my configuration settings in case anything seems odd there. Many thanks.

I know this has been a “feature, not a bug” for a while with Jamf App Catalog titles but it’s becoming enough of a problem that I would REALLY like a better solution.  The problem:Macs fall into a Smart Group being used for scoping of Jamf App Catalog titles Jamf App Catalog scoping does not reliably update with those recently added Macs unless you toggle the deployment off and back on again to force it to recalculate. (Count is differing by 100 or more Macs for some titles in our instance today.) Jamf Pro lacks any way to alert us that an App Catalog title needs refreshing, so we have to monitor every title’s deployment count manually to see if any of them needs a reset.I started a support “ticket” (i.e. JamfBot conversation) about this just in case there was a new checkbox or something somewhere I wasn’t aware of, and it informs me that everything is functioning as intended as far as documented solutions.  I’m in line for a human support

Hi.We’re using Jamf School as MDM (so please do not tell me all the wonderful things available in Pro 😅 ).Setting up MacBook Neo’s as new student devices. We want to block applications as: FaceTime, iMessage, Phone, iPhone mirroring during enrollment. As of today the only “half ass” solution is the “Safelist and Blocklist” payload, but this is deprecated :  Are there any other good solutions for getting this to work?

iOS 26.5 finally brings E2EE for RCS. Just interested: Will that have any impact on your MDM? We are a small company and now able to natively allow messaging each other without the use of 3rd party apps. 

Some apps supposedly have built-in functions which are supposed to report whether the app itself believes it has full disk access and will then either indicate this or go straight to a process of requesting the user grant such access.The main app I am having an issue with is called Scribe and is an app which automates installing updated corporate email signatures for Apple Mail on a Mac.I have previously created a PPPC Configuration Profile in Jamf Pro and verified this has been successfully pushed out to my Mac. System Preferences → Privacy & Security does show an entry saying this has been configured via a Profile and is enabled, i.e. is clicked to the right and is ‘blue’.It should be noted that my own experience is that the TCC database if queried, only lists apps that have been enabled locally and not apps enabled via a Configuration Profile. In this case Scribe is listed in the TCC database and whilst I cannot remember for certain, it is highly

Hi guys, I’m the IT guy in my school and have been encountering this issue that happens to 2 of my IT Colleagues. Their classes disappear in JamF Teacher from time to time. However on my Teacher account that I am using for testing, it stays. Not too sure what is the cause of this.  I have been retagging them back to their classes and this has put a hold for us to integrate in our School. Anyone else has encountered this before and has a solution? 

So I have a strange notifications that only pop up If you start the SS.app This is standard but when you start the SS.app then the error appear in Notifications. Clear dont work also the old sudo rm -R ~/Library/Application\ Support/com.jamfsoftware.selfservice.mac/Dont work. When you close the App the number 1 in the dock also disappear.  If I login with another user there is no error so seems account related, Anyone idea how to fix this?thanks

Hello again. I'm seeing a lot of older posts about this that are not relevant to Sonoma; most posts are from years ago. This is a 2 part question: I want to upload a Corporate image to be used for Desktop Wallpaper. I'll need this to be built into the "image" we use for MacBooks.2nd question, once picture is installed in the right folder, all I need to do is use the the "Lock Desktop Picture" setting in Restrictions and add the file path, correct? Any help is greatly appreciated. JAMF ProSonoma 14.4.1MacBook Pro 

My device is stuck at DeviceConfigured. I have been having this problem more often. Everything on the back end in JAMF looks fine, but on the front end it just says "Awaiting final configuration”. This problem will persist for a long time. Does this happen to anyone else? Anyone have any ideas on how to fix this? It does not have any network issues. I tried pushing this command through using update inventory. I wiped it and restarted it multiple times.