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Question

Devices stop syncing

  • February 24, 2026
  • 4 replies
  • 19 views
Corey-Ribble
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Hello Everyone, 

Not sure if anyone here could help. But over the last year we have been seeing a lot of devices that just stop syncing. I have been trying to find a solution and have had many tickets open with jamf. I can have the device on wifi, unlocked and just stilling at the home screen and it still times out when i resync the device. It seems most times that clearing the Activity log will allow it to resync for a time. I can’t seem to figure out what is causing this and its making us look at other MDMs because of this a few other issues. 

    4 replies

    T
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    • tzimmerman
    • New Contributor
    • February 24, 2026

    Hey Corey! This is probably the single biggest we have with JamfSchool. Have never been able to figure it out. Sometimes restarting the device helps, however most of the times the device has to be returned to me. I try to figure it out. Sometimes I even have to erase the device to start over.

    Corey-Ribble
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    • Corey-Ribble
    • Author
    • Contributor
    • February 24, 2026

    Hey Corey! This is probably the single biggest we have with JamfSchool. Have never been able to figure it out. Sometimes restarting the device helps, however most of the times the device has to be returned to me. I try to figure it out. Sometimes I even have to erase the device to start over.

    Yes i have had to erase a few devices as well. And i pulled a list at our HS and we have around 50 devices that are at 2 weeks. But we are seeing it a lot recently due to exams and teachers trying to use Jamf Teacher. And last time i went in to battle with Jamf Support about this and jamf teacher/student not Appling lessons i got told it was how apple does things now. And then Apple said no its how the developed it. So I'm at a stand still of what do we do. 

    MRoop
    • MRoop
    • New Contributor
    • February 24, 2026

    Have you tried removing the wifi from the issue (take the device to a entirely different wifi area and see if the connection goes through).  I had one district that I worked with that had similar issues but if you took the device and hooked up to Mcdonalds wifi or my xfinity wifi, the device responded instantly.  Turned out their wifi needed some tweaking.

    red_beard
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    • red_beard
    • Valued Contributor
    • February 24, 2026

    In the hail mary category of things from a weird experience I had with Jamf Pro last year.

    We were pushing out a wallpaper configuration profile at only one of our schools and it turned out to be the culprit causing a large number of their devices to stop responding in this manner. It makes me wonder if there is a certain configuration profile that may be causing it because some underlying bug.

    I feel like this also happened with a webclip linked to a PDF of book at one time as well.

    In your environment are there certain devices it happens to and not others - students vs. teachers? That may help narrow your search for a particular configuration profile specific to devices that develop the issue.

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