My company is hiring a couple of Senior IT Engineers at our Salt Lake City and Dublin offices. I'll post the details of the job description below, if you're interested PM me and I can submit your resume/answer any questions your may have.
This candidate will be responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. This person will also be a key member for the Infrastructure team. This individual will also be directly responsible for the configuration and management of and enterprise level service management software. This person will be the lead for all Tier 1 IT Engineers. Responsible for ensuring KPI and SLA goals are met for the Tier 1 team. Process development and improvement will be a big part of this role. This is a great opportunity for someone interested in developing people and their own knowledge about the IT Security field.
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Develop and monitor KPI and SLA measurements for Tier 1 IT Engineers.
Manage Tier 1 IT Engineer performance and day-to-day activities
Configure enterprise level service management software
Respond to queries either in person, through email or over the phone.
Write training manuals and policy/procedure documentation.
Maintain daily performance of computer systems.
Respond to email messages for customers seeking help.
Ask questions to determine nature of problem.
Walk customer through problem-solving process.
Install, modify, and repair computer hardware and software.
Clean up computers.
Run diagnostic programs to resolve problems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users.
Follow up with customers to ensure issue has been resolved.
Gain feedback from customers about computer usage.
Run reports to determine malfunctions that continue to occur.
Bachelor’s Degree in a Computer Science related field
1-3 years of experience of Linux ,Windows, and/or macOS operating systems.
Basic understanding of Networking concepts (TCP, UDP)
Experience resolving complex computer issues
Experience resolving software related issues
Experience leading or supervising 5-10 employees in a customer service roll
Ability to demonstrate good attitude, energy, and effort