IT Administrator

virtasupport
New Contributor II

New York, NY
Virta Health is on a mission to transform diabetes care and reverse the type 2 diabetes epidemic. Current treatment approaches aren’t working—over half of US adults have either type 2 diabetes or prediabetes. Virta is changing this by helping people reverse type 2 diabetes through innovations in technology, personalized nutrition, and virtual care delivery reinvented from the ground up. We have raised over $350 million from top-tier investors, and partner with the largest health plans, employers, and government organizations to help their employees and members restore their health and live diabetes-free. Join us on our mission to reverse diabetes in 100M people by 2025.
As an IT administrator on our IT team, you will work closely with Security, HR and Facilities teams,  and a wide range of internal IT customers across the US, ensuring their needs are met quickly and cost-effectively. As Virta operates in a highly regulated environment, you’ll be working to enforce, maintain, and improve our zero-trust, cloud-first IT infrastructure; and because Virta is distributed, you’ll be helping us create, deploy, and improve effective IT processes to ensure our end users get consistently high levels of support.
Responsibilities

• Perform Tier 1 and Tier 2 IT support, and help the IT team create effective self-serve processes to improve time to resolution and end-user satisfaction
• Contribute to, and help improve, our key IT processes
• Own laptop and phone configuration, shipping and receiving, and warranty repairs
• Create, maintain, test, and deploy MDM policies for our fleet using:
◦ macOS & iOS / Jamf Pro
◦ Android / GSuite MDM
◦ Windows / Intune

90 Day Plan
Within your first 90 days at Virta, we expect you will do the following:
• Become an essential point of contact for Virta IT:
• Perform, manage, and improve all on-boarding and off-boarding processes
• Help implement processes and tooling for IT efficiency, effectiveness, and end-user support

Must-Haves
◦ 3+ years experience in IT Systems Administration within a high-tech company
◦ Attention to detail, self-starter, flexibility to changes in a rapidly growing startup
◦ Knowledgeable about Apple product ecosystem (ACMT cert is a plus)
◦ Hands-on technical experience with Mac and iPhone software and hardware, including testing, managing, and deploying new hardware, apps, and OS updates 
◦ Experience with identifying and troubleshooting WiFi and network connectivity issues.
◦ Excellent communication, and a supportive and empathetic approach to end-user support
◦ Experience with Jamf MDM or similar systems 
◦ Familiar with navigating ticketing systems such as Jira, Zendesk
◦ Proficient with video communications such as Zoom, WebEx and audio equipment
◦ Experience supporting G Suite (Google Workspace)
◦ Experience managing remote fleets

Values-driven culture
Virta’s company values drive our culture, so you’ll do well if:
• You put people first and take care of yourself, your peers, and our patients equally
• You have a strong sense of ownership and take initiative while empowering others to do the same
• You prioritize positive impact over busy work
• You have no ego and understand that everyone has something to bring to the table regardless of experience
• You appreciate transparency and promote trust and empowerment through open access of information
• You are evidence-based and prioritize data and science over seniority or dogma
• You take risks and rapidly iterate

As part of your duties at Virta, you may come in contact with sensitive patient information that is governed by HIPAA. Throughout your career at Virta, you will be expected to follow Virta's security and privacy procedures to ensure our patients' information remains strictly confidential. Security and privacy training will be provided.
 
https://boards.greenhouse.io/virtahealth/jobs/4086479?gh_src=4cb2e6b31us

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