IT Support Specialist

New Contributor

Company: MERGE

Department: IT

Location: Kansas City (preferred)



IT Support Specialist (Entry Level)

Job Description

MERGE is hiring for an entry-level IT Support Specialist. While we prefer to hire someone local to our Kansas City office, we are open to excellent candidates in any of the cities where we currently have a presence (Atlanta, Boston, Chicago, Costa Mesa, Kansas City, New York).


As our IT Support Specialist you will responsible for being the first line of technical support for agency personnel for technology services used by the agency and will report directly to our IT Support Manager
Provide first level technical support to end users, troubleshooting hardware and or software issues.
Monitor and manage incoming tickets in our Ticketing System, Zendesk.
Escalate critical problems to other members of the agency IT Team or third-party vendors, if necessary.
Help onboard New Hires with corporate devices, supporting software and tools.
Manage application and system access and perform employee IT lifecycle management, including on-boarding of new employees, changes to access and off-boarding activities.
Maintain office meeting room equipment and IT stock on site.
Manage IT assets and be responsible for provisioning devices via a Mobile Device Management solution.
Execute and optimize IT policies and procedures and provide training to application users and managers.
Assist in the creation and maintenance of IT help desk documentation.


These Are The Qualifications We're Looking For
Bachelor's degree in Information Technology or Computer Science preferred; or equivalent work experience.
At least two years of work experience in a technology support role required.
Experience with Windows and Mac Operating Systems as well as Hardware/Software troubleshooting for both platforms.
Experience with Active Directory as well as Mobile Device Management systems.
Experience with GSuite and Adobe Creative Cloud.
Apple Certified Mac Technician (ACMT) a plus.

Company Description

Merge Storytelling and Technology

MERGE promotes health, wealth and happiness in the world by merging storytelling with technology and offers marketing and technology clients full-service capabilities including strategy, creative communications, experience engineering, media, digital platform development and more. MERGE has enduring client partnerships with American Express, T-Mobile, LG, Fidelity, Eaton Vance, BlueCross BlueShield, Abbott, Boston Scientific, Advocate Aurora Health, Brigham Health, Indiana University Health and Marco's Pizza. With 550+ employees across offices in Atlanta, Boston, Chicago, Kansas City, New York City & Orange County. MERGE uses a talent-to-task process that enables clients to think higher and feel deeper about their customers.

Promote Health, Wealth & Happiness

We are committed to promoting health, wealth and happiness in the world by partnering with purpose-driven clients in purpose-driven industries such as healthcare, financial services and consumer products. Our deep vertical expertise and category insights stem from decade-long partnerships with our top clients.

Emerge to the Top of Your Career

At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage minds and hearts to do the best work of their careers.

And Here's How We Live Our Values At MERGE
Ability. Mastering our craft
Agility. Delivering with a growth mindset
Humility. Collaborating for shared success

MERGE welcomes and celebrates diversity regardless of race, religion, color, national origin, gender, sexual orientation, veteran status or people with abilities. We believe that the more diverse we are, the more creative our work will be!

MERGE is proud to be an Equal Opportunity Employer

How to Apply

Use the LinkedIn link and mention that you found the post on JAMFNation, or email and mention this post.