Come work with the team @ HCS Technology Group
NOTE: This is Hybrid onsite and offsite.
To be considered for this job, it is imperative to have a full understanding of macOS, iOS/iPadOS, associated MDMs, and experience with the business environments they operate in.
About Us and the Job
Applicants must have skills including but not limited to:
- Offer guidance and assist with the establishment of standards and guidelines for the implementation of technology solutions using the Apple ecosystem and Apple devices.
- Exceptional communication skills
- Participate in regularly scheduled Customer meetings and/or conference calls to review technical issues, and provide status updates on current initiatives and outstanding escalations
- Assist with troubleshooting of Customer networks and connections utilized by Apple devices
- Assist with troubleshooting of non-Apple peripherals and software integrated with Apple devices
- Coach and mentor Customers on Apple devices, macOS, iOS, iPadOS, and tvOS management, provisioning, and deployment strategies, MDM best practices, content caching, and software package creation using Apple recommended practices
- Assess, troubleshoot, and review customer’s Wi-Fi infrastructure
- Provide deployment guidance on Apple School Manager (ASM), MDM solution(s), and Apps and Books. Customer assumes ownership of ASM, MDM solution(s), and Apps and Books. Project - Engineer will only provide deployment guidance based on current Apple recommended practices
- Experience with multiple MDM vendors used in K12 organizations
- Verification of configuring, managing, migrating, maintenance, support, or service of Customer’s mobile device management (MDM) solution
- Experience with the macOS command line interface and scripting
- Configuration, troubleshooting, or management of Customer’s Student Information System (SIS)
- Verification of Customer’s Apple School Manager or device deployment tools
- Verification of Managed Apple IDs
- Verification of SIS data sync
- Exceptional documentation skills for internal facing and customer-facing documents
Please note that you must be able to cover our regular business hours from Monday to Friday, 8 am – 5 pm.
Job Location: Delaware State University
https://hcsonline.com/news-info/careers
