Senior Systems Engineer for Mac and iOS/iPadOS (Delaware)


Come work with the team @ HCS Technology Group 

NOTE: This is Hybrid onsite and offsite. 

To be considered for this job, it is imperative to have a full understanding of macOS, iOS/iPadOS, associated MDMs, and experience with the business environments they operate in.

About Us and the Job
Applicants must have skills including but not limited to:

  • Offer guidance and assist with the establishment of standards and guidelines for the implementation of technology solutions using the Apple ecosystem and Apple devices.
  • Exceptional communication skills
  • Participate in regularly scheduled Customer meetings and/or conference calls to review technical issues, and provide status updates on current initiatives and outstanding escalations
  • Assist with troubleshooting of Customer networks and connections utilized by Apple devices
  • Assist with troubleshooting of non-Apple peripherals and software integrated with Apple devices
  • Coach and mentor Customers on Apple devices, macOS, iOS, iPadOS, and tvOS management, provisioning, and deployment strategies, MDM best practices, content caching, and software package creation using Apple recommended practices
  • Assess, troubleshoot, and review customer’s Wi-Fi infrastructure
  • Provide deployment guidance on Apple School Manager (ASM), MDM solution(s), and Apps and Books. Customer assumes ownership of ASM, MDM solution(s), and Apps and Books. Project - Engineer will only provide deployment guidance based on current Apple recommended practices
  • Experience with multiple MDM vendors used in K12 organizations
  • Verification of configuring, managing, migrating, maintenance, support, or service of Customer’s mobile device management (MDM) solution
  • Experience with the macOS command line interface and scripting
  • Configuration, troubleshooting, or management of Customer’s Student Information System (SIS)
  • Verification of Customer’s Apple School Manager or device deployment tools 
  • Verification of Managed Apple IDs
  • Verification of SIS data sync
  • Exceptional documentation skills for internal facing and customer-facing documents

Please note that you must be able to cover our regular business hours from Monday to Friday, 8 am – 5 pm.

Job Location: Delaware State University