Posted on 01-21-2022 09:46 AM
We are currently looking to fill the following role with our direct client in the Media/Entertainment industry in Los Angeles.
As the Senior Mac Support Engineer, you’re the go-to person for all things JAMF and Apple-related, including Apple/Mac integration, strategy, JAMF administration and governance. You will be responsible for machine builds using JAMF, server/service maintenance, implementation and road-mapping of new Apple-aligned solutions and products as well as the creation of supporting documentation for troubleshooting, maintenance procedures and tool usage for the entire Apple/Mac environment.
A SNAPSHOT OF YOUR RESPONSIBILITIES
Manage and expand the current implementation of our JAMF Infrastructure
Manage JAMF Self-Service library
Engineer, test, deploy and manage corporate image for all Mac OSX devices via JAMF
Test and validate new Apple hardware
Provide support for imaging and troubleshooting all new Mac computer deployments
Manage patching cycles and client application upgrades
Package applications for software deployment to Mac devices
Script to automate administration tasks on all Mac devices
Create and manage policies for all Mac device administration
Manage Apple Device Enrollment Program (DEP / ABM - Apple Business Manager) for Issued devices
Manage Volume Purchase Program (VPP) for purchased software orders
Effectively document, communicate procedures, and actively train downstream support teams
Coordinate with Procurement and Purchasing teams to approve and implement new software orders and bulk licenses.
MDM management including configuration profiles to manage all active issued Apple devices, (MacOS and iOS) while concentrating on current industry-led security protocols and standards
Provide Level 4 Mac troubleshooting and support for employees worldwide
Migrate devices and policies from existing JAMF environments to a current JAMF cloud instance
WHAT YOU WILL NEED
Experience with Jamf Pro / Jamf Cloud
Experience with Mac to Active Directory integration
Experience implementing Macs in an enterprise environment
Experience with Okta and JAMF Connect
Experience with JAMF Composer to create deployable JAMF packages
Bash / Shell scripting skills
Broad technical experience and understanding of having a multi-operating system environment
Broad understanding and troubleshooting skills to support of MacOS and iOS in an enterprise environment
Must be able to work independently and as a team member
Must be self-motivated, proactive, and require little to no supervision
Ability to prioritize and manage multiple assignments
Strong written and verbal communication skills
NICE TO HAVE, BUT NOT A DEAL BREAKER
Current JAMF certifications showing completion of an advanced curriculum
Apple Certifications (ACMT, ASCP, ACTC, ACSA, etc)
Scripting in Python